Ramada Resort by Wyndham Port Vila

Beautiful outlook and room was large and comfortable with all the facilities needed. Bed was great, views and balcony terrific.

In room phone did not work so could not order room service - not a biggy as just went to restaurant but something to be aware of.

The staff at check in was fantastic & friendly. The4 cleaning staff was also fantastic & friendly and kept the room very clean & tidy. The buggy staff was also fantastic & helpful. Overall, I rate all staff excellent in service and mannerism.

The telephone system was out of order for the whole duration we were there. It was not a huge issue.

The view and the bed

The roads leading to it are horrendous. The wet weather made the situation worse

The staff at the resort were fantastic - always friendly, smiling and willing to help. The room was spacious, relatively clean (the bathroom had a few patches of mould in the shower and on the ceiling), and well serviced daily, with the bed made and towels replaced. When the weather was good, sitting by the pool or walking near the beach was pleasant and relaxing.

When we arrived at the resort, over an hour after the official check-in time of 3pm and having advised the resort of our expected arrival time days ahead of our arrival, we were informed that our room wasn’t ready, with no explanation other than “the maids haven’t cleaned it yet”. We had to wait over half an hour to check in, sitting in the reception area with nothing to do, which was not a great start to the holiday. Overall, the main issue with the resort is that the facilities are very limited, particularly when the weather is not great. Our first three days it was windy and rainy, and there were no activities or facilities designed for poor weather - no board games, pool table, or any other indoor things to do aside from sitting in the restaurant or the sports bar (which could only be done when eating or drinking there), or reading and watching tv in our room. Even when the weather was fine, the resort facilities were quite limited and run down. The pool had stains on the bottom and build up around the filters, the spa attached to the pool was not operational throughout our week-long stay, and neither was the water feature adjoining the pool - instead it was completely dry and used as a walkway by staff and guests. The water in the pool was consistently quite cold, which was pleasant and refreshing on warm days, but uninviting on cooler days. The resort generally felt a bit run-down and tired, with stained chair cushions and placemats in the restaurant and sports bar, worn sun loungers and umbrellas, broken or disused children’s play equipment in the Kids Club, and plastic bottles and other rubbish in the rocks and vegetation along the beach. Overall, the resort felt more like a 3.5 star establishment, and definitely not a 5 star resort.