La Casa de las Lunas

Very kind staff

I love the staff, the area very quiet and very private. Everything is very close. The cleanest place you will find in Chichén-Itzá

The room was very hot and literally took several hours to cool down. It would be nice if the staff can turn the AC on before the guest arrivals. Trust me if the room gets too cold it will get hot in a manner of minutes.

Muy bonito lugar, su vegetación y ornaments. Se siente un ambiente tranquilo y relajante. La habitación muy limpia y el personal muy amable. Además se encuentra bien ubicado, muy cerca del Castillo y puedes encontrar que comer a la vuelta de la esquina.

The property grounds were very nice and well groomed. The pool was kept clean and amenites were made available upon request. The room was clean and the A/C worked as expected.

Acknowledging, I chose the location, it turned out to be too close to the main street and traffic. As a result, a funeral with a "21" gun salute was an unexpected wake up call one morning. The house parrots kept in the courtyard made it difficult to sleep on another occasion. The first morning, I was woken up by a housekeeper banging on the door, despite the fact I did not put out the "Please clean the room" sign. There was no "Do not disturb" sign provided. Fortunately, the front desk made sure that did not happen again. I verified ahead of time that an attendant would be available to let me into the courtyard parking late at night. On two late night occasions, I found myself locked out of the parking are and the front pedestrian gate. The first time I had yell for someone in the office and managed to wake the night guy who let me in. On the second night, I just broke in on my own.