La Casa de las Lunas

I love the staff, the area very quiet and very private. Everything is very close. The cleanest place you will find in Chichén-Itzá

The room was very hot and literally took several hours to cool down. It would be nice if the staff can turn the AC on before the guest arrivals. Trust me if the room gets too cold it will get hot in a manner of minutes.

Muy bonito lugar, su vegetación y ornaments. Se siente un ambiente tranquilo y relajante. La habitación muy limpia y el personal muy amable. Además se encuentra bien ubicado, muy cerca del Castillo y puedes encontrar que comer a la vuelta de la esquina.

This hotel is a gem. The vibes are great, the atmosphere is friendly and the premises is inviting. I arrived late at night and it was my first stop in Mexico after 30-hour flights. They checked me in immediately and the room was perfect. They also tried to help me with my luggage when the number combination did not work (I had to do it manually at the end and found out that for some reason one of the three numbers was changed to the next number!). Next morning, I woke up to the beautiful sound of nature and birds. Coffee was great and abundant. Unfortunately, breakfast choices were limited. But there was an Oxxo supermarket next door where you can buy whatever you wish and heat it in the microwave. Water was provided all day from a dispenser. There was also a bank right in front of the hotel where I could change to MXN with no issues. Also, there are at least 2 good restaurants nearby suggested by the hotel. One of which was pure Mexican. Prices were very reasonable too. Check the small shop attached to the premises for souvenirs. It was the best and most reasonably priced place to buy souvenirs in all Mexico. Luckily, I bought some things, but I wish I bought more. I was hesitant because it was my first stop. Chichen Itza was ten minutes by taxi. The taxi price is fixed by the government which was a real relief! Go early to beat the crowds and heat. I suggest hiring a tour guide at the entrance. I did that and found 3 other people to share the tour with. It was informative and concise, and I guess it would be meaningless without it. After the tour, you get to check the place on your own for as long as you wish. My suggestion after Chichen Itza, is to go to Ik kil cenote (few minutes ride) and dip into the cold water after the long day of sightseeing. It was by far the best cenote I went to in Quintana Roo. Enjoy.

I wish there were more options for breakfast at the hotel.

The property grounds were very nice and well groomed. The pool was kept clean and amenites were made available upon request. The room was clean and the A/C worked as expected.

Acknowledging, I chose the location, it turned out to be too close to the main street and traffic. As a result, a funeral with a "21" gun salute was an unexpected wake up call one morning. The house parrots kept in the courtyard made it difficult to sleep on another occasion. The first morning, I was woken up by a housekeeper banging on the door, despite the fact I did not put out the "Please clean the room" sign. There was no "Do not disturb" sign provided. Fortunately, the front desk made sure that did not happen again. I verified ahead of time that an attendant would be available to let me into the courtyard parking late at night. On two late night occasions, I found myself locked out of the parking are and the front pedestrian gate. The first time I had yell for someone in the office and managed to wake the night guy who let me in. On the second night, I just broke in on my own.