Haydarpasha Palace Hotel

Amazing hotel

All was ok

Good food and entertainment, general facility was good

Very commercial and busy, parts of the facility is aging and broken , staff focus on the Turkish speaking guests , often rude to a point

Great facilities for families with young kids. The beach area was lovely and quieter than the rest of the resort. Aircon in rooms was good. Mini bar is stocked daily.

The bedroom decor is dated, unkept and underwhelming for a 5 star resort (Marks on furniture, ripped sofa bed, shower shelf not secure properly, curtains off rail, smelly balcony). Power cut in room when we arrived which gave a real bad first impression. Not a relaxing resort by any means - very chaotic and busy but I guess it’s catered towards families with young kids and has so many guests. The adult pool sun loungers were in poor condition (stained and dirty). Limitation on the alcohol options (wines specifically) which was a shame.

The entertainment and animation programmes for both children and adults were very good. The kids’ facilities were a big reason we chose this hotel, including the kids’ pools, funfair, car rides and kids’ club. These are especially great for families and make the long journey from Antalya Airport worthwhile. The staff were amazing throughout our stay – very hardworking, helpful, attentive and quick to assist. The food was generally tasty and we had an enjoyable family holiday overall.

For a hotel advertised as 5-star, several areas really need upgrading. On our second day there were constant power cuts and guests were getting stuck in the lifts, which was concerning. There are also only six lifts for such a large and busy hotel, so waiting for them was often frustrating. The rooms and interiors could do with refurbishment, particularly the carpets and general décor. We stayed in a family suite for six people, but having only one shower and toilet was not practical, and the balcony was quite small. I had requested an upgrade, but unfortunately this was not acknowledged. Although the food was tasty, there could be more variety and better options. Some of the children’s play equipment and slides also need urgent maintenance. We noticed damaged poles and areas where paint/material was coming away, which could hurt children. The beach area could also be much cleaner and more modern. The small on-site market was extremely overpriced. Overall, the staff deserve praise because they work incredibly hard, but I feel the management and owners need to invest more into maintaining and modernising the hotel. So many families choose this hotel specifically for its facilities, but in its current condition I personally would rate the overall standard closer to 3-star than 5-star