Griffin Apartments Kingston

The size of the apartment was exceptional. Comfy beds and pilliws and two bathrooms. Dishwasher washing machine and dryer were all in great working condition. Kitchen was well equipped and we were provided with some new frypans and pot. The apartment is in a great location with shops, including a marvellous Superbarn and a cafe with great coffee down stairs all within walking distance. Lift access also available from car park to Podium Level.

The ensuite shower had some wall and mould which cleaning staff.should have removed.

The location was great, really close to everything and only a short drive or walk away. Great area for families looking for a quieter area not directly in the city. Everything you need within 5-20 minutes.

The property was in a great position close to shops and restaurants. The accommodation was spacious and homely and very comfortable!

Nothing

Location was great. Good size rooms. Cafe near by was wonderful. Undercover parking was easy to use and generous. Unit size is very large.

A few things let me down significantly and I wouldn't stay there again. The main bedroom ensuite pipes keep you up all night with a loud pressure sound every few minutes all night long. The main ensuite was not well cleaned, the shower was full of long dark hair along the glass. The was 1 roll of toilet paper in the main bathroom, and none in the ensuite. NO spares. So for the 3 people staying there we had 1 roll of paper. I messaged the property on Booking.com the next morning as I was spending the day out of the apartment, and happy for it to be fixed by the time we came back. By nearly 230pm I had heard nothing, so i called the emergency number to advise that I had only 1 toilet roll in the property and if someone could drop another roll off. The lady on the call literally said to me "you will have to go buy some as I cant drop any off". Not I'm so sorry, oh dear how did that happen, that's terrible, let me see what I can do.. but instead, sorry not my problem, go out and buy a pack of toilet paper for your 2 night stay in the 3 bedroom apartment with 3 people. I was so shocked I said, "wow ok thanks a lot" and hung the phone up, She eventually dropped off 2 rolls a hour or so later, but by then i had already bought my own. I had no issues with a mistake being made, but please find out all the facts and at least apologise to your clients before you just state, "you will just have to buy some". You didn't know this, but i was there with my 2 kids and without my husband, who had planned to attend, but had to rush to South Africa as his mother had unexpectedly passed away. So being told with 2 kids in a town i dont know go buy some was terribly disappointing.