Mama Africa Apts & Studios

La pile

Todo genial

Accueil très chaleureux à l'arrivée mais ensuite lorsque nous n'avons pas donné suite aux propositions d'activités, nous nous sommes sentis un peu délaissé par le personnel. Néanmoins le rapport qualité/prix de la chambre est très bob

Après 2 nuits ,il serait bienvenu que le personnel propose un service de chambre ( ménage, changement de serviettes) Il n'y a pas de fontaine d'eau à disposition alors la direction devrait mettre à disposition 1 bouteille d'eau/jour et par personne .

Disponibilità assoluta dello staff e del personale, il solarium e l’area piscina

Pool. Pool was great!

Our room was on the highest floor, sold as having a pool view, though to actually see the pool we had to walk across the balcony floor. The sheets looked washed but were stained, especially the pillowcases, which felt uncomfortable as it wasn’t clear if it was just stains or dirt. The room was a bit dusty, particularly the floor. The stay felt unusual, nothing really bad happened, but we barely saw any staff. A couple of boys greeted us, but we never got the towels we asked for, nor the WiFi password. The next day we saw locals using the pool, and there was nobody around to ask about check-out. On Booking, check-in and check-out times weren’t specified, and we weren’t given any information. We left our things in the room while exploring Luxor and I messaged the owner (our only contact was digital). He first said it was fine, but later demanded the key, saying check-out was at 12 pm. At that time we were having breakfast nearby, so my boyfriend went back to return the key and remove our things from the room. Later, when we came back from visiting the Valleys, there was only another couple leaving, and thanks to them we could get inside to collect our backpacks.