Radisson Blu Hotel & Spa, Istanbul Tuzla

Calming

gym

Sauna facilities and decoration was great

It was a bit hard to navigate spa facilities

Our stay at Radisson Blu Hotel & Spa, Istanbul Tuzla ended up becoming a very lovely anniversary memory, mainly because of the people behind the service. Having previously worked within the Radisson system myself, I am quite familiar with the Yes I Can service philosophy, so I naturally notice when it is truly practiced by a team. We arrived quite late in the evening and had mentioned in advance that we were celebrating our anniversary. At check in we were initially given a room on the second floor even though we had paid for an upgrade. When we asked if a higher floor might be possible, the team kindly reassigned us to the fifth floor. Once in the room, a few details suggested the final inspection might have been rushed. The minibar was empty and the terrace unfortunately overlooked the highway, with a large cover structure blocking part of the view, which made the terrace feel less enjoyable than we had hoped for an anniversary stay. The next morning I shared this feedback with the team and this is where the stay truly changed. Mehmet, the reception supervisor, personally followed up with us to check whether the concerns we raised had been handled. What stood out was not just that he listened, but the way he took ownership of the situation. Even though we initially said we did not want to change rooms since we were only staying a short time, his communication, attentiveness and genuine desire to improve our experience made it almost impossible to say no. He convinced us to move to a beautiful one bedroom suite and made sure everything was perfectly arranged. It was a great example of proactive hospitality and exactly the kind of service Radisson is known for. Beyond that, we truly enjoyed many parts of the hotel. The spa facilities were wonderful. We spent time in the jacuzzi and the pool and had an absolute blast relaxing there. It was exactly what we needed after the long journey.

Very clean, lovely spa facilities.

We paid for a jacuzzi with our room. It was too cold to get in! It was a constant fight back and forth with reception, the hotel manager and his manager also. They kept sending for their technician to come and check the temperature to try to disprove us. Also, our rooms were cleared and the glasses left outside our door. For some reason, they stayed in that place for multiple days before being cleared. Both times!