İstanbul Bosphorus Hotel Symbola

The location was excellent and in a beautiful part of Ortaköy, although it is on a very steep hill. The biggest highlight of our stay was the staff. A special thank you to Berrin Teyze, who is truly the backbone of this hotel. She works incredibly hard, is always smiling, welcoming, and made us feel at home throughout our stay. The breakfast was also very good, thanks to her efforts. We'd also like to thank Hasret and Ibrar at reception for being friendly, helpful, and making us feel welcome from the moment we arrived.

The hotel feels a little outdated and would really benefit from refurbishment. We also think more attention should be given to cleanliness, and the hotel appeared to be understaffed and could be better organised. It has huge potential to become one of the most popular hotels in Ortaköy, but these improvements are needed to reach that standard.

The staff are really friendly and welcoming, specially Bellen this lady owns the hotel’s spirit, she focuses on the details and deals with each client as a special client, May God bless her with her hard work. All other staff are welcoming, Hacelet and Abrar thank you all. The location is amazing and close to Ortakoy center, the beautiful city. The breakfast is a traditional turkish breakfast, I liked the omlet Bellen prepares. Thank you Bellen for everything. The hotel accepts my late checkout without extra fees.thank you.

Ok, I believe if the staff speaks English fluently would be much better to communicate, however they tried to use translation few times. Also I wanted to mention the first day I come to the hotel the room was changed due to unknown reason, so I paid more to have a good big room.

The staff is very helpful and friendly. The studio where l stayed has a nice view of the sea and garden.

The studio facing the Bosphorus was extremely noisy due to the proximity to the bridge. I had to buy earplugs the second night. I recommend the manager to provide some earplugs in the bedroom. This would help sleeping. Other hotels with the same noise issues are doping so.

Breakfast is exceptional, it is 11/10 for this type of property & service. Wow

Staff doesn’t speak English, it’s extremely loud - you hear everything from the next door apartments. Bed squeaks and moves when you turn. One morning we didn’t have hot water too.