Hotel Genziana

Todo! El personal en primer lugar , las instalaciones, y la comida . Repetiría sin dudarlo

Todo nos gustó

La habitación y la piscina

Nada, todo Ok unbien

Great location and facilities. Good breakfast and cozy bar lounge

Front desk isn’t open early hours.

Location in the village, participation on the area program for free bus passes

We booked the superior double room - when we got there we were given an older looking room (if you scroll all the way to the last pictures, that’s it). The staff was amenable to change our room to the one that looks like the pictures on booking.com (with the point that we were lucky there was one free and that we should have specified, in the messages, which type of superior room we wanted). The bathroom is old & both the room and bathroom have subpar ventilation: in the morning we could see humidity on the windows and it got to the point that it was on the floor under the windows too - my luggage got wet and it was slippery; the bathroom door has water/humidity damage on the bottom. There was humidity from the spa area in the common rooms as well - there was that particular smell of swimming pool disinfectant as we were going to our room (which was 3 floors away from the spa). Although we asked the front desk several times to remind the cleaning staff that if the “do not disturb” sign is on the door that they shouldn’t come in, they repeatedly entered the room to tidy up - i understand it’s their property and they can enter at any time but one day they even came twice - moved my pijama in one place the first time, then moved it again. The breakfast was average though it was a nice touch to choose your egg preparation. Coffee was disappointing, especially being in Italy. The parking is inaccessible from the hotel itself though it’s very close and you get your own spot and remote control for the gate but it can be annoying.