Balloch House by Innkeeper's Collection

Good location rooms were nice parking easy all staff very friendly all food very good drinks and food priced very reasonable

No faults at all

The atmosphere and location was amazing. There was plenty of parking and the staff couldn't do enough for us. The breakfast was delicious and had a evening meal that was delicious. I'd definitely stay here again and recommend it to others.

Very friendly clean and reasonable prices

No lift as it’s an old property but not the end of the world

Staff very friendly; great food and drinks at reasonable price. The bedrooms are nice and clean, bed comfortable. We had everything we needed for a break in a 400 mile journey.

The bedroom was too cold for my wife - we asked staff to put the heating on, but following recent repairs, the heating was either on for the whole building (making the bar and restaurant too hot) or off (making the bedrooms cold). We were told that planed renovations will fix this issue. We did have to speak to staff twice to get the heating put on, but the restaurant was v busy for the number of staff on duty.

Staff were so friendly and helpful. Fab location for some lovely walks. Whole place felt homely and welcoming.

Google

Great value, scenic, character

I had high hopes for this hotel and here are some of the pros; Check in was very smooth and simple. The hotel is situated in a very picturesque place in Balloch. Staff were very friendly. Good size room. Bed was comfortable. Breakfast was delicious.

Some parts of the room that have been plastered need painted; should consider replacing the wardrobe in the room as it is looking a bit tired. There is no iron or hairdryer in the room, however we didn't require either but I didn't see any information as to whether or not I could request one. Although, we enjoyed breakfast, there wasn't much choice for our 13yr old who unfortunately didn't eat breakfast as a result. We were also sat at the very back of the restaurant for breakfast and people who came in after us, had their orders taken. I had to stand up for staff to remember we were dining.

The room was clean. The food was excellent. I had the largest, hottest breakfast of our holiday. The waiting staff were polite and efficient.

On arrival, we didn't receive the warmest of welcomes and felt we were an inconvenience.

Did not get what I asked for as could not do stairs and no lift I got email to say request accepted but when I got there staff said it did not come from them and was probably booking.com

The layout to where rooms were

Location, car parking, staff.

N/A

Comfortable, friendly

Comfy bed

Breakfast no cereal Length of time waiting for breakfast

Location

Room was very tired, peeling paint on the walls

Breakfast was excellant

Sparse dinner menu. Having paid for bed breakfast and evening meal and then told when checking in that the evening meal was capped at £25 per person was a shock as this was not made evident during the booking process, There was also a very noisy extraction system from the kitchen near to our room.

Excellent location with many walking straight from the inn

would have liked a phone in my room rather than on landing but there were excellent tea and coffee facilities

Excellent location friendly efficient staff. The room was lovely and the evening meal and breakfast were very good.

Lovely cosy hotel. Delicious food, busy bar restaurant.

Nothing it is very nice

The Bed was one of the most comfortable I have slept in. There was a good choice of food and drink available at a reasonable price. The staff were welcoming and informative. We returned there a couple of days after our stay for lunch. The premises are quaint and very popular.

The security door upstairs needs sorting out because it depends on which door leaf you push whether it secures correctly, on occasions I just pushed the door without using my key which defeats the object. This door is both for security and I also think it’s a Fire Door so very likely to fail an inspection.

The location was great. Breakfast was very good and varied! The staff was amazing, very nice and attentive. The room was nice and clean

N/A

Big room, comfortable bed, free car parking, hotel restaurant was excellent and well priced.

TV did not work (no signal), no view from window (frosted glass), difficulty in getting our suitcase to the room, we had a family room for a couple but the sofa bed was set for 4 people (so couldn’t use the sofa), wifi was a joke, high price for what we got!

Amazing surroundings and comfort, delicious breakfast.

Night light not working - please fix.

The staff were very helpful and friendly. The food in the bar was excellent

Better control of heating

Convenient location in Balloch, rooms were clean and well equipped. As this was a brief overnight stop we didn’t spend a lot of time in the hotel but we did eat in the restaurant which was good. Service was attentive despite it being a very busy night.

Nothing stands out.

Laid back atmosphere. Friendly and accommodating staff especially Ann-Marie she went above and beyond to make our stay enjoyable. Staff in the bar were all lovely and helpful. Our room was beautiful and clean. Food was excellent. We had the best time not even storm Amy could spoil our stay. Great location to all amenities. Lots of lovely local pubs people in Balloch are very friendly and welcoming and spoke very highly of the hotel.

Nothing our stay was amazing

FROM CHEKING IN TO CHECK OUT FANTASTIC

NOTHING

We are finding it difficult to find anything positive about our stay and our dinner/breakfast.

We had to wait 10 minutes at a vacant desk to check in and when we went to the bar to ask about check in we were rudely told we had to wait at the desk. Same thing happened when we turned up on time for our booked table for dinner and waited again for 10 minutes. The excuse was that they were busy with a function!! The waitress was unwelcoming and rude throughout our ordeal. We waited for our bill for 20 minutes and then after waiting 10 mins for the card machine we ended up going to the bar to pay. Next morning at breakfast, we found out that our inclusive breakfast was not a buffet bur actually a voucher for 10.5 pounds. This just covered Eggs Benedict so if wanted any yoghurt or fruit (as per usual buffet) I would have to pay extra. The waitress argued with us and said this was stated on our room booking (it was not). Very rude service and very disappointing. Staff training required!!!

Breakfast was excellent. The best eggs Benedict I have ever had.

Service at dinner wasn't great.

Location, food, room, staff

The 1852 dining room was 66 degrees during our 730 dinner. Too cold. Lots of stairs. No lift.

if you are in Balloch this is a great place to stay. The restaurant has great food too.

our room was an interior one that only had a window that was frosted and looked onto the inside roof

The room was excellent and the bed was very comfortable. The breakfast was average.

My sausages on my breakfast were over cooked and difficult to eat. My husband was given a pint which was cloudy and then was told it was the end if the barrel

The staff were friendly, attentive, and helpful despite being very busy. The breakfast was excellent with many interesting options. The room was spacious, with an excellent shower and TV. It was an easy walk to Loch Lomond and Balloch Castle.

The main issue we experienced was that our family room was very hot, even with the window open. The room would benefit from air conditioning or fans. My wife did not sleep well as a result.