Poziom 511 Jura Wellness Hotel & Spa

I stay here every time when Iam in Poland

Nothing

Love the place and facilities

Staff was a bit rude and not always helpful e.g spa reception staff was not very flexible, requested opening an outdoor pool that was covered at 11 and after many reminders it was eventually open. Hotel reception staff was not always super helpful, for example my husband was struggling w internet and they said, yes it is not working…the steam sauna did not work for the entire stay.

Breakfast was lovely and room super comfy and clean. I asked for a few hours later check out and they managed to arrange for me which was ideal as I had only arrived late the night before so had time to explore the area.

Wasn't able to book a massage or treatment due to fully booked. Some info in English would've been useful in the room as everything in Polish.

the hotel has a beautiful design, the location near the castle is good, the small swimming pool is nicely located, food in restaurant is good, Jura area is beautiful

We missed a smile. When you position a design hotel with spa as 511Poziem, a smile is needed and all the details, for a hotel so premium positioned, should be perfect. We had no hot water in the shower, during the morning (happened two times), beautiful located wine bar: was closed. Outside area near the large indoor swimming pool: very small. Wines: very expensive. Asked for some peanuts or bites at the pool bar: nothing. We arrived early around 11:30, so we asked reception: "what could we do now"? Very hesitant replies, no inviting ideas or solutions. As if we had a problem. We felt not welcome at that moment. I know, not everywhere we need the artificial smile and American way of servicing. But we felt that 511Poziem's service attitude was not in sync with the position the hotel claims. Moreover, details should be perfect.