Aji Hostel Providencia

Location and staff

I guess it was pretty old

Location is great and staff are very polite. Also the cleaning lady is a lovely woman.

Only little things like it could get loud at night because the window doesn't close properly. As well as my bathroom constantly smelled faul like rotten eggs. I think it might have something to do with the pipes. A final thing Is I didnt find it to be a social hostel so if your looking to make friends as an English speaker I wouldn't recommend this hostel.

super accommodating staff, went out of their way to make sure we had a good experience.

Nothing.

Location is really good, close to the metro and open 24 hours. The guy and the lady with short hair at the front desk are very kind.

Imagine arriving from an international flight in Santiago and your hostel only accepts USD, CLP, and credit cards. You don't have any, so you ask for a place to exchange EUR (Your country's cards don't work). Someone at the front desk sends you to a street that's 35 minutes away on foot, only to find everything closed. They will tell you they "only know locations, don't know opening hours". Isn't that part of a receptionist's job? I offered to leave the EUR as a guarantee, and they didn't let me check in until I paid, even when my card was taken from Booking (!!!). Having no options, tired, sleepy, with no cash even for food... it was a terrible first encounter. The same staff didn't allow me to use a shower after I checked out, which is something a lot of hostels offer. I would have paid for it, but I received a flat no. Also, the doors in the bathrooms are old and don't close properly. The lockers at the dorms are made out of wood with a lot of slits that make opening possible. I had no hot water in the shower once. The other receptionists made my stay so much better!