The Old Village, Prestige and Solar by Village 4U

The pools the cafes and the gorgeous plants shrubs and the way it is tidily kept -

Nothing

The flat was clean and comfortable. It had everything we needed for self catering including a washing machine. The spar was just opposite our room and was very reasonably priced and well stocked. We had a meal and drinks at the bar and it was lovely. Good food and great atmosphere. It’s a lovely little village. Good location - around 15 mins walk to the bars/restaurants etc. Plenty parking.

The only downside for us were the swimming pools. They were quite small and busy. It was absolutely shocking to us that you had to “pay” for your sun loungers!! This put us off going as a family of 4. Never in my life have a had to pay for Loungers at a place I’ve paid to stay at. We went to the pool around 5pm everyday and were never asked for payment that late but it made it us uncomfortable and unable to fully relax. You also needed a key fob to get in (and out) the pool. Only one fob per 4 people which meant you can’t go to the pool if you don’t have the fob. Even more crazy was that you needed the fob to leave the pool. No fob and you’re stuck there.

Everything you needed at the property

Needed more housekeeping

Location is so picturesque and gardens are well maintained and beautiful. Walking around you won’t see a speck of litter. The apartment was nice, 2 balconies front & back, good size and have everything you need.

Firstly, the apartment still wasn’t cleaned and ready for check in at 5pm! This appears a common issue, we saw this happen to others time and again during our stay. No apology, just “go and have a drink and come back”. Racquel’s customer service skills leave a lot to be desired. Secondly, we didn’t see a maid for the entire 7 days we were there. When on day 5 we still hadn’t had a visit we went to ask, my husband was told “the maid was sick” but she’d visit tomorrow (again no apologies or offers of help). Narked by this (and with bath towels in desperate need of changing) we took our dirty towels to the office ourselves and asked her to exchange for clean ones. She obliged. Next day, guess what? No maid, no apology, nothing. The night before we left, I returned some hired pool towels and Racquel eventually asked in a disinterested way, how our stay had been. I told her we’d had a lovely time, the grounds were lovely (mostly) but we felt let down by their service, lack of maids, and communication. She proceeded to tell us “the maid ran out of time” and then “you got new towels so what’s the problem” and told me I should be doing my own cleaning, emptying bins, etc. she literally couldn’t care less and acted like a rude petulant child. Zero customer service. Not a single apology. Lazy company! There are 2 other rental companies in the old village, give them a try instead of this one is my advice. Thirdly, pool areas are tired and shabby with many missing tiles and should not have reopened this season in this condition. The pools open at 9am, you have to queue to get beds at those times. There are 2 Q’s; 1 for owners who get first dibs, the other for guests. You pay €2 per session per bed (am/pm) so all day costs €4 per person. Cash only. I would go back again, but not with this company. I would also want to see the pools fixed and better maintained. I never once saw anyone check the levels 🦠