Vinnus Guesthouse

Location is fantastic. Room was comfortable with a small kitchenette -good from making our picnic lunch.

That they would not provide extra towels and coffee pods. Ericeira is a beach town and we asked for extra towels to go swimming - we were refused. No extra coffee pods so bought some. Not a huge deal but a few extra pods would have been good customer service and increased our satisfaction with the property.

The room was very clean and fresh. It was nice to have a bottle of distilled water replaced every day. Excellent location. First floor can be a bit noisy, if you’re an early riser this may be a problem but I think reception provides ear plugs on request. It’s to be expected for a central location surrounded by bars and restaurant.

A small thing but I do like tea and coffee facility on the room for first thing but I know there are plenty of coffee shops nearby.

Right in the centre of town. And easy access with the door codes they provide. The room was clean and comfortable.

It’s quite noisy - on the road outside and also inside the building (you can hear people coming in and out- the doors don’t really block out any noise). But if you have a pair of ear plugs you are fine. Also the response time to messages was a bit long.

Check in was smooth. I could check in on line before my departure to Ericeira. The hotel looks nice and the location is just perfect.

No explanation on TV, heater, or shower. There was no hot water making pot in my room. I could not see any receptionist until I checked out. On the second day, I heard some voice outside of my room, so I opened the door to see a cleaning person. I asked her if I can have hot water to drink. As we could not communicate (she speaks only Portuguese, which I cannot speak), I invited her to read my computer screen, which translates English to Portuguese. Understanding what I meant to say, she pointed a cabinet door. She must have meant that the hot water pot as well as cups are in the cabinet. I had already checked it to see nothing. She went somewhere to bring the pot. The coating of the bottom of the pot had been peeled off so that coating material was floating in the water. I washed the pot a few times but still I felt a bit dangerous in boiling water with that pot. The room was cold. I somehow figured out to turn on the heater finally although there was no description on how to use the heater, but electricity outlet next to the heater was loose enough to often get disconnected. Hair dryer in the bathroom was not working. TV volume was not auditable --it was so low that I could not hear. It was tricky to start the hot water of the shower. Again I had to call this cleaning lady to ask about the shower hot water. After learning how to turn on hot water, the water got so hot that I had a little burn on my stomach. It was a long journey to finally get adjusted to the condition of the hotel room. The problem is: nobody could help. Finally at the time of checkout, I could see and talk with the receptionist. She was nice. She said that there is a possibility that the pot in my room was stolen. Oops. A guest was blamed.... Well, the hotel should have checked it before I got to the hotel.