Mercure Aberdeen Caledonian Hotel

Handy location, nice restaurant, spacious clean rooms.

It’s a very grand building with a fantastic entrance and feel about it

It’s incredibly weathered and difficult to navigate it’s age unfortunately plays against it

Looked great and welcomed when got there and clean enough

Rooms were about 30 degrees sweatbox, and all night room 103 sounded like there was a waterfall flooding our room every half hour, adding to the fact 103 is right outside the lift, hardly slept a wink with people shouting all night coming out lifts. I actually thought there was a burst pipe in room with noise of water, Alsocame back around 950pm and bars open till 11pm but stood at bar and nobody in sight, so had to ask at reception and was told someone should be there, but again nearly 10 mins passed before a girl came in and said she was putting bins out, then she took ages to serve each drink and was around 15 mins before she had served the 3 customers who had arrived

Great city centre location, clean and comfortable hotel, greeted by friendly staff.

Bathrooms could do with an update

Location was great for attending His Majesty’s theatre . Some of the staff were great. Others not so as you will see in my comment below

The lady that checked us in was not very helpful at all. We arrived at 1.30 , knowing that check in wasn’t until 2pm, but we have found with other hotels they will look and check to see if any rooms are ready at that point but she just wasn’t even interested in checking. She took our bags to store. Put tags on them , didn’t give us anything to give her when we came back to check in only to see that anyone was going into the store cupboard at the door to get out bags so anyone could have taken them! Then while checking in I noticed one room was 225 the other 410 which I automatically realised were on different floors . I mentioned that I had put in a request for the rooms to be as close together as possible. She said there was nothing on the booking. I said I definitely put in that request. She then said that would be subject to availability. She didn’t even attempt to see if there was anything closer. We then went to look at 225 which was a lovely room. I then checked out 410 which I found was not only 2 floors up but the opposite end of the hotel. I then went back to reception and asked again if there was anything that could be done. I said I would upgrade the standard room to deluxe if that would help but again the same girl didn’t even try. I pleaded with her to look so she said she had one on the 3rd floor that wasn’t as good. I asked what the difference was , she got a folder out and said it’s 2 single beds. I said that’s what 410 has so can I please change. She then gave me a new key but didn’t tell me the new room number so I kindly asked, she took the key card folder, scored out 410 and wrote 310! I didn’t then say what I was thinking but when I went up to 310 my thoughts were proved correct. It was exactly the same room just one floor down! I actually laughed .

The twin room was very small, there was very little room to move about. There was also no view from our room window but the fantastic breakfast and perfect location made up for that.

The room was very small.

Very central, clean and comfortable.

Good position

Windows and mirrors need cleaned