The Mount Country Manor Hotel & Golf Wolverhampton

What a beautiful building and also the grounds. Tasteful decor throughout the hotel keeping in with the period of the building. Our room was spacious and modern. We had a suite, also very clean. Good lighting for makeup with a lovely dressing table. Drinks were reasonably priced at the bar.

I visited this hotel with a group of friends for a trip to Wolverhampton races. I was extremely disappointed in the rudeness of most the staff ie receptionists and breakfast staff.. very unwelcoming and made to feel like a nuisance over basic asks. Breakfast wasn’t great (luke warm) the milk was curdled and mould in the raspberries. My friends were refunded for breakfast but I was made to feel as if I made up a lie so I was charged, very poor service and Very rude staff which was a shame as the hotel itself is lovely.

Lovely warm room, comfy bed, superb staff. Good breakfasts cooked fresh.

The mini bar prices are ridiculous. £4.95 for crisps and £3.99 for a can of coke. Would have liked better quality bread rather than sliced.

Lovely building near to relatives. Good facilities, parking and very helpful pleasant staff

Booked two doubles and a twin but got two twins and a double.

Lovely building and nice staff

The room was cramped, the bed wasn't very comfortable.

The staff who looked after us were wonderful. They are a credit to your organisation, could not have been friendlier and really made our stay memorable and special. The staff in the bar on Saturday night we’re just brilliant.

Nothing

Very grand in appearance, staff extremely efficient and friendly

Thought the room was rather small and standard for exec double. Would of been tight if two people were staying

Traditional hospitality in a really lovely hotel! Such an upgrade from the larger chain hotels. Would definitely recommend.

There wasn't anything negative about our stay!

Decent location in a character building

Noise! The walls of the room in the new wing were so thin I could clearly hear the conversation in the next room. Breakfast was disappointing (burnt and overcooked)

The building is beautiful and came as quite a surprise, i was heading to a party in Wolverhampton and the Premier inn nearby was full and this was the next nearest property. I was very pleasantly surprised when we arrived to find ourselves in a stunning old "stately home" with the most beautiful ceilings and rooms. Its a little dated in places but the place is an absolute bargain for the money. I think they had two weddings going on that evening and i sneaked a look at one of the ball rooms from the minstrels gallery on the way to bed. What a great venue

Location was good

The bacon was overcooked. You couldn’t cut it with your knife and the scrambled egg was undercooked and too sloppy The deluxe bedroom we booked was too small. There was hardly room to walk past the end of the bed

Location

Staff were rude and not very helpful

Very good

Lack of wardrobe space. Would have preferred more choice with bedding. Duvet too hot but no alternative.

Room was warm, clean and comfortable

Unfortunately we had noisy neighbours in the room above us.

Location and decor

Nothing

Location only

Had to pay a pre approval charge on arrival of £60.00, unnecessary and vey expensive, was then refunded at check out. On check out then wanted to charge me £161.32 when already paid/booked/paid £148.41?? Room very small and bed very uncomfortable, really not what I was expecting when selecting and booking the room.

Location breakfast room and the service in the breakfast room. Nice and hot beverages

Bed was not as expected in an executive room

Bed was fabulous and staff lovely

👌👌

👌👌

When we were finally able to check out.

We paid a lot for our stay and it was truly awful and a real waste of money. There is a sign in the hotel room that says tell us if you're happy and if you're not happy, also please tell us. We did tell them several times we were not happy and nothing was done. Firstly, our 'deluxe suite' turned out to be a box room in an annexe which staff told us was their most basic room. So we were mislead there. Secondly, we had a noisy bathroom fan that kept going off on its own, coupled with the upstairs toilet loudly flushing every 10 minutes. The pillows were rock hard. In the morning there was no hot water at all, not the shower nor the sink. We had to call reception and walk barefoot to a filthy dirty beauty room and use a pathetic electric shower, all whilst trying not to stand on other customers' pubic hairs. At 7.30, breakfast offerings were skant, most food boards were empty.Three times we spoke to a receptionist to complain and each time were told there was no manager and if we left our details they would contact us. Safe to say, despite a further 3 attempts on my part since checking out, I have had zero response from the hotel managers. Absolutely disgusting. No customer service whatsoever. Not even an apology from the reception staff. I will be pressing for a full refund. The hotel did NOT give us what we paid for.

Nice

Nowt

The room was relatively small, and as we were on an international trip i.e. visiting from Australia, there was very little space for our suitcases, so it was a little cramped. We had hoped we would be allocated a larger room when checking in as we obviously had several suitcases with us.

Room size, and window in the bathroom was difficult to open, and we generally felt the room needed a makeover.

Staff were really lovely- every single one. Food was excellent

Room was a bit small

Close to where we were visiting, beautiful decor in the restaurant, nice food and staff were very pleasant. Lots of parking.

King size bed had been replaced with a double and the mattress was hard. The decor of the room was nice however the furniture was tired and in my opinion in need of being updated and replaced as a lot of scuff marks. Someone had clearly smoked in the bathroom as burn marks in the bath, the shower was a mixer tap shower attached to the bath taps so ended up spending a while trying to get the temperature right and the bathroom door wouldn’t close fully. Disappointed given this is advertised as a 4 star hotel we were told we had been upgraded at check-in. Not what we expected.

Breakfast had lots of choices, although expensive if not included in room rate. No English breakfast option.

Water gets all over shower floor; gym use requires providing your doctor's name, address, phone. Not really once questioned why they needed it. Asking for 2nd key next morning, wasn't asked for name or ID. Wi-Fi not secured with a password. Some mold on bathroom ceiling.

The room - in the Barns we fantastic, great space, newly refurbished, good facilities in the room,

Whole experience was nice breakfast was superb, hot & freshly prepared, The Bar could be larger & more modern

Everything

Nothing

The hotel is wonderful with its wood panelling in the reception and ballroom. However it is the staff that make this stay special. GM Sarah was especially attentive and should be proud of her team.

Everything other than our bedroom was excellent. All the staff we encountered were friendly and professional and the food was excellent.

In our bedroom the enamel bath was very heavily chipped in numerous areas which let the appearance of the bathroom down badly. The top of chest of drawers was heavily marked and water stained. All the drawer handles were loose and I tightened them with a multitool penknife that I happened to have . I also tightened one window catch that was loose but the other window catch screws had worn away the wood and could not be tightened without plugging. These are minor problems that could have been relatively easily rectified and not of a standard I would expect of a 4star hotel and nowhere near the standard of the rest of the hotel.

The main Manor House is beautiful, as too are the gardens and location.

Some of the decor, particularly in the bar area were very garish and did not fit will with beautiful old beams, wood panelling and windows.

Clean, interesting building. Restaurant and bar enjoyable

Nothing