The Barn Hotel & Spa

Large comfortable room though the furniture is looking tired and worn. Why does the TV in every room we stay in need setting up wherever we go?

The fire safety light above the door, which is supposed to stay on even if the power is cut off, decided to flash bright white intermittently during the night. At 2.25 am I stood on a table and taped the key holder over the light and discovered marks in the paintwork suggesting I was not the first to have to do this.

The friendliness of the Staff

The location . Very good breakfast, the pool , sauna etc are very good .

It is starting to look tried . Needs new carpets in the dining room. Needs new seating in the bar , looking dirty and tired . The room which we were in needed a new window, wouldn’t fasten properly.

Quite Location

Property looked a little run down, also Staff Shortages around Breakfast Time

The rooms are a decent size. Staff are friendly. There is a swimming pool.

The rooms need a carpet clean, or new carpet, and a deep clean. The TV was old and tiny.

Close location to our home

The cleanest was poor. The room didn’t look like pictures here. Waited more than one hour to eat dinner.

Location

The staff on reception talk to each other in a different language

lift not working cold food an hour wait for desserts we left early Breakfast coffee machine not working Vending machine not working

The breakfast was good and all the food we had was delicious and the spa was good during the day the staff at reception where very helpful and forth coming.

The menu for dinner was very limited when we called they said that the bar menu would be the same as the restaurant menu and it was not and very limited the first night by 7:30 there was only burger or gammon left for the rest of the night.

Good location, clean.

Not much choice on the menu for dinner and crowded at breakfast. Bed not very comfy.

Warm and inviting.

Nothing to comment on.

Bed was comfy area was good

The whole place looks tired. I asked for 2 separate beds and the hotel even rang and asked me again the day before if this was correct. Said it was and still only got one bed. Carpet in the room worn, tired with holes in it. Breakfast very disappointed poor quality and not much choice. The whole place just looks tired. The two small lamps in our room were so dim candles would have been brighter

The hotel, spa and food was excellent

Disappointed wasn’t told restaurant was closed at the time of booking (was recommended to book table) Concerned about how temperamental the lift was being disabled and reliant on it as can’t do stairs, the staff were excellent in fixing it each time though

Loved the food and spa facilities ,dinning area was amazing.staff really friendly.

Didnt realise it was a dog frendly hotel until we saw a dog being taken into a room and heared the barking .if we had been given a choice we would have stayed in a room away from dogs as we dont have dogs and found the barking stressful not relaxing .

Rooms were warm, good location for our visit.

No head board, scuff marks all over furniture, no bath, had to find coffee making resources, scruffy in parts

Food was excellent standard

It felt a bit tired and in need of decorating in areas

Took my mum for a spa break for her 70th birthday and the hotel was definitely not up to standard, rooms where dirty, old and ours had a broken radiator that wouldn’t turn off, one of the rooms for 4 people also only had 3 beds, and the room my mum was in had a make shift dressing tables as the previous one had apparently been set on fire by a guest and they didn’t have a new one. The staff at reception were very helpful and friendly especially the manager she did her best to make the situation better for us and did offer a partial refund the next day, the biggest issue was the spa we had to spend some time at reception sorting this out so didn’t get to the spa until 10.50am where we were met by a receptionist called Abbey who was a vile human put nicely! with no customer service skills or consideration for anyone, she refused us access unless we each paid £10 even though we got the spa package in with the room, she said on our confirmation email it stated we had to be in before 11am it was 10.50am? we showed her our confirmation that said nothing of the sort, we explained it was my mums 70th and we where already late due to problems with the room but she would not let us in, even though the hotel manager came down and confirmed the situation to her, her colleague, (also on reception)told us there was no reason why we couldn’t go in and she would happily let us in if she wasn’t there, and she doesn’t know why she wouldn’t as she was just a receptionist not a manager, we challenged her authority and asked for the spa manager as now my niece was crying and she blatantly said she wasn’t letting us in and went into the back room, we got the manager to go in and speak to her and to our surprise and discuss she came out and told us Abby said she couldn’t let us or our 70 year old mum in because we had threatened her and she didn’t feel safe and she wanted us to leave, luckily the other girl was with her the whole time and confirmed we had done nothing of the sort.

The manager

Bedroom and bathroom were spacious and comfortable. The staff were friendly and did their best. The facilities look to be good and the car park is large and easy to use. It was good value for money. I had dinner in the bar and this was filling and tasty.

They were understaffed for the large group in for a special weekend plus other guests. However staff made every effort to provide good service. Reception could do with a bell as reception staff couldn't see if anyone was waiting at the desk from their adjoining office, Ths led to long waits and already busy staff in the bar getting called on to check people in. The bar menu needs to be clearer on what food is available when. There were issues for some guests who ordered sandwiches at the bar and were kept waiting for a long time before they were told that the chef didn't do sandwiches in the evening.

The staff were very pleasant

Unfortunately, after a long day viewing houses we arrived and went to the room! The heating on the radiator thermostat was at No. 5 and the room was far too hot. These thermostats should be set at No. 2. This must be costing your hotel thousands of pounds each year. The curtains were hanging off the rail and ripped. The bathroom was terrible. The bath panel is split and broken. The toilet seat was broken The mirror is showing signs of age. The mound around the tap end of the bath and shower screen was disgraceful. This mould is very dangerous and can cause numerous health problems. Allergic reactions: Symptoms can include sneezing, a runny nose, itchy eyes, and skin rashes. Respiratory problems: Mould can trigger asthma attacks, cause coughing, wheezing, and breathlessness, and lead to conditions like bronchitis. Irritation: It can irritate the nasal passages, throat, eyes, and skin. More serious effects: Inhaling mould spores can lead to more serious illness. The mycotoxins from some types of mould can have severe effects and, in extreme cases, be fatal. Vulnerable populations: Children, the elderly, and individuals with existing respiratory illnesses, allergies, or a weakened immune system are at a higher risk for severe reactions. The extractor fan does not work. The old fittings should be repaired and covered correctly. There has been a leak under the radiator. The dirt at the back of the toilet was very off putting. Coffee? stains on the bathroom wall. Our neighbour in room 107 decided to run a bath at 5.30am - we sat and listened to him performing is ablutions for over an hour. You need to have more sound proofing in your hotel! If your housekeeping staff need any more advice please contact me. I know you are only 3 star but basic hygiene should not be too much to expect.

The entrance and bar looked very nice

The staff were very under trained in people skills

The pool was fantastic and the bar had a great selection with great food the lady in reception was super helpful COULDNT fault anything

Loved everything

Bar area was nice.

Waiting 50 minutes for our sweet which we actually decided to give a miss because we were tired. The restaurant wasn’t busy but we were told the kitchen was. There was a wedding on which presumably was organised and therefore staffed accordingly. We only had one course, I hate to think how long it would have taken if we had three. Our table was booked for 7.30 and we left the restaurant at 9pm. It isn’t normal to have one course in 90 minutes.

Food was good & tasty. Staff were friendly and helpful

Allocated room wasn’t clean. Cobwebs, dirty toilet and bashed in toilet door. Got moved to another room. All needed redecorating as outdated with old paint and old furniture. Mattresses were very old too.

Friendly, good parking, ground floor.

This time We were in a room waiting renovation and beds were worn out decor needed attention etc.

Very lovely staff

Good food

Quiet location

Nothing

Nice pool and very tasty bar meals

Both single bed bases were broken and the bathroom door needs a bit shaving of as it scraped on the tiles and was difficult to shut it open

Only positive was the friendly receptionist

The room was tired and not sound proof. This meant everyone in the corridor could be heard. A bigger problem was the vegetable lasagne was too spicy to eat, when querying this was told it had been made with the wrong sauce. This made my wife unwell and we decided to cut our losses and not stay the night.

The hotel was conveniently near to an event we were attending, the rooms were spacious and reasonably comfortable and the hotel allowed dogs which was a prime requisite. The hotel staff were obliging and friendly and for the most part did their best to accommodate our wishes. We ate in the bar most evenings as dogs weren’t allowed in the restaurant, the bar menu was varied and the bar food most enjoyable.

We would definitely stay at this hotel again because it ticked most of our boxes but the rooms and furnishings are very tired and need updating. We had to change rooms after our first night as the noise from the kitchen fans woke us up in the early hours. We were able to move to a quiet room which we greatly appreciated so all good in the end. I would add, if any staff at the hotel read this, that small improvements could be made like fixing the toilet roll holders, replacing broken pedal bins etc. small points but would make a difference.

Spa facilities included in the room booking.

bed was a tiny bit lumpy but i still had a good nights sleep

Disappointed

Generally untidy dated/ bar sticky tables