INNSiDE by Meliá Palma Center

Great staff and breakfast. Facilities included a spa, which was very nice. Rooftop bar and restaurant was decent value and food was pretty good. Was an easy walk into the centre.

Rooftop pool was slightly small, but kids enjoyed it. And if I was there without kids I'd have enjoyed drinking cocktails in it.

The location was excellent, short walk to the city center and also the main bus station. The staff were really helpful!

location, staff and good breakfast in the morning. proximity to all the major attractions in Palma by walking distance. clean rooms and very comfy beds

cannot think of anything

- The hotel's location is excellent, situated just a five-minute walk from the main bus station and within easy walking distance (approximately 5–10 minutes) of the city's main attractions and points of interest. - The room was surprisingly spacious and offered a very comfortable amount of living space. - The hotel provides a good range of facilities, including a rooftop swimming pool and a welcoming breakfast and lounge area on the ground floor. - The mini bar was available free of charge with water/soft drinks/beer.

As a returning guest of other hotels within this chain, I had high expectations; however, this stay was deeply disappointing in terms of both service and overall cleanliness. The reception staff were not particularly informative, providing only a basic check-in without offering any additional information about the hotel facilities or the surrounding area. The room furnishings appeared significantly worn, particularly the sofa bed, which could not be properly secured in sofa mode and was therefore impractical to use as intended. The bathroom also appeared insufficiently cleaned or cleaned with inappropriate products, leaving visible stains on the green marble surfaces. Only very basic toiletries were provided. And the door to the bathroom looked like wardrobe thin glass door. The swimming pool is very small and was not well maintained, with cleanliness issues also evident in the surrounding area. While the rooftop bar offers impressive views, its cleanliness fell far below expectations. Tables were sticky, menus appeared unclean, and one table showed clear signs of a recent gathering (including leftover items on the floor), which was not promptly addressed by staff. Common areas, including corridors and elevators, also showed visible signs of wear and inadequate cleaning, with stains and fingerprints present. A further significant issue was the poor sound insulation of the rooms, with considerable noise from adjacent rooms and corridors clearly audible throughout the stay.