Palazzo Venere

The hotel has a great location, very close to the Borghese Gallery and the Pantheon. The rooms are clean, and the personnel are very helpful and friendly.

We stayed in the new building. It has an old, small elevator that is very hot and slow. We used it once, but after that we used the stairs because we found it unsafe. To reach the second floor, where the rooms in the new building are, you need to press the call button and wait for someone at the reception to open the door, as you are not given a key for it. One day we returned to the hotel and waited 15 minutes for someone to open the door. But apart from that, the hotel is great and we enjoyed our stay.

Palazzo Venere was one of the biggest and most pleasant surprises of our trip. From the moment we arrived, the welcome was exceptional. Jacopo at reception was outstanding, genuinely one of the best hotel welcomes we have ever experienced. He was warm, engaging, and exactly the kind of Italian host you hope to meet when visiting Rome. He gave us a fantastic crash course on the city using a map, recommended excellent places to visit, and immediately made us feel comfortable and excited about our stay. When he handed us the key, he explained that our room was located in a separate building nearby. At first, this felt a little unusual and made us slightly uncertain. However, as soon as we entered the room, all our concerns disappeared. It was beautiful, comfortable, and full of Roman character, while still feeling refined and genuinely boutique. Even small details, such as the pillow menu, showed a real attention to the guest experience. Palazzo Venere is a great example of how a hotel can feel truly five-star without relying on size or excessive luxury. The focus is placed on the things that actually matter: a memorable welcome, thoughtful service, character, comfort, and attention to detail.

The only minor downside was that, although the room itself was excellent, the building where it was located still felt slightly like a work in progress. We noticed a few traces of recent painting in the common areas, and the elevator stopped working on a couple of occasions. That said, this was only a very minor inconvenience. The room was just a few floors up, so taking the stairs was easy, and the elevator issue was brief and occasional. It did not affect our stay in any meaningful way. This is really only worth mentioning for completeness, because the overall experience was genuinely 10/10.

Breakfast was simple, light & healthy and nothing was an issue for the ladies, very nice and sincerely very helpful. Location was perfect, right in the center of best area, right next to Palazzo Puopolo, great shopping and wonderful restaurant's.

The pull out bed mattress was hard, other than that everything was perfect for what we wanted. The staff on reception to the ladies on breakfast and the cleaners - everyone was so helpful, great job - thank you!

Very clean and the staff was exceptional.

Needs more space for luggage in room