Eaton HK - Langham Hospitality Group

The location is the best, so much restaurants around

The room is a bit small, but still comfortable

Room was small but comfortable, cozy and aesthetic; it had the basic things we needed. The location was superb - it was near stations and was accessible by other modes of transportation such as taxis and buses. Loved the refilling ice and water station in the floors. Breakfast was good and I wish we had more time to explore the restos and food hall in the building. Staff was friendly and helpful.

It was a bit cramped but still very acceptable for a family of 3, for the price we paid.

I was able to leave my luggage at the hotel two days early whilst l traveled to mainland China. On arrival and check-in l realised l had lost my luggage receipt. Nonetheless, the porter — a young black man — was able to locate my luggage within the next thirty minutes and deliver it to my room. A wizard! There was a small but nice swimming pool on the roof where l managed to swim for about an hour each morning after opening at 9:30am. The breakfast buffet was generous. Good experience in the overall.

There were some Asian choices at breakfast but too few for such a rich buffet. Please have more of those. There could have been an offer to hotel guests for the Michelin-starred dim sum restaurant downstairs.

The food court was extremely useful. Very central.

Cold and unwelcoming. The staff was indifferent. The breakfast was good, but not up to the standards they advertise. There are only four elevators for a huge building, and at times I had to wait up to ten minutes for one to arrive. I would not stay here again.