Mercure Annecy Centre





7.8Good
(307 Ratings)
"Location, cleanliness, quality, staff, everything!"
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
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Located in the heart of Annecy, 1640 feet from the lake, the old city and 656 feet from the TGV train station, Mercure Annecy Center offers comfortable accommodations and a warm welcome.
Free WiFi/internet
Air conditioning
Non-smoking
Pets allowed
Heating
WiFi/Internet
Laundry services
Ironing facilities
Safe
Accessible by lift
Key access
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Tennis court
Cleaning products
$$$$
7.8Good
(307 Ratings)
"Location, cleanliness, quality, staff, everything!"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
4.0 / 10.0
staff was very accommodating
Room was cold, only heated by one A/C, same as the breakfast area.
8.0 / 10.0
Great location
Room was small not helped by the slanting roof
8.0 / 10.0
Did not partake of the breakfast but the location of the hotel was very central so made it easy to get arounf
Nothing to add here
10.0 / 10.0
Location, cleanliness, quality, staff, everything!
10.0 / 10.0
Great location. Amazing staff. Clean.
9.0 / 10.0
Well situated in the city Very close to the station
Nothing
9.0 / 10.0
Excellent location and staff very helpful throughout our stay
10.0 / 10.0
outstanding friendly service - particularly in the restaurant. Will definitely visit again
8.0 / 10.0
Excellent location and substantial help with parking fees.
Suggested shower mat or bar -- they said they would follow up.
7.0 / 10.0
Location was good. Close both train and bus station. Near a couple of very good restaurants. Easy walking distance to the main attractions of the town. Staff were were very pleasant.
The frig did not work for the first day. The kettle had to be replaced. It took some time for us to get a key to the room. Towels were small and thin.
8.0 / 10.0
Great location, very comfortable room and a beautiful place Annecy is so wonderful we loved it! Very reasonable parking arranged in partnership with the hotel and parking de la poste.
Complementary coffee as well as water would be nice
1.0 / 10.0
Came with car and the parking provided is the public parking of city witch is dangerous where junkies are scratching cars. In addition they o ly offer you to refund your car stay from 8 pm to 8 am. If you arrive at 4 pm, you need to pay 4 hours of public parking. If you ready to have your car damaged and personal items stolen keep going there. Find better alternatives who have own parkings.
In addition, 4 star hotel but no iron, not a bottle of water in rooms, not a simple toiletry kit... basicaly you pay a 5 star hotel price with amenities of a 2 stars.
9.0 / 10.0
I never stayed at a Mecure property and I was pleasantly surprised. It was streamlined and compact but clean and comfortable. It couldn’t have been more convenient. I will be redisposdd to Mercure properties in the future.
For my solo traveling purposes, this was perfect.
7.0 / 10.0
Air conditioning didn’t work. We booked two rooms. One had a fan and one didn’t. Every room needs a fan. Paired with open windows that would be easier to sleep.
8.0 / 10.0
Really nice, spacious room. Separate bathroom and toliet. Felt like an apartment. Lovely big shower. Comfortable beds with robes and slippers. Nice little balcony to look out of. Close to the bus, train station, lake and shops and restaurants. Pleasant staff.
2.0 / 10.0
The location was excellent and the Front Desk staff were very professional.
The property is seriously below standard for a Mercure. It is in very bad news of a whole refurbishment.
7.0 / 10.0
Nice location between the train station and the old town, and good sound proofing.
The staff ignored us unless we spoke to them first. The shower was either a freezing jet of water, or lukewarm but with no water pressure. The internal doors don't shut properly, and several lights are broken or flickering
8.0 / 10.0
Near city center
It was ok, but a 4 star hotel i did expect alot more
7.0 / 10.0
The bed was quite comfortable
There was no hairdryer in the room.
4.0 / 10.0
Location was good. Close to the train station, old town and lake.
Very old rooms. Old carpet and curtains that could do with a good clean. Balcony was tiny. Not at all what we were expecting.
4.0 / 10.0
We enjoyed the location of the hotel as it is easily accessible from the train station.
The city center, shops and touristic attractions are only few minutes away. The reception staffs were helpful and friendly.
We did not enjoyed the cleaning less of the room at arrival.
The toilet was not properly flushed and it left an unpleasant smell in the whole room. We were not confortable being in a room without slippers on, as the rug floor was covered with some white pet hair, which we also found on some other furnitures like table and stool. We also found a dirty cup under the bed left from previous sleeping guests.
We asked the reception for some slippers which they kindly provide.
10.0 / 10.0
Everything was awesome
Only thing I could say is that the breakfast buffet could be nicer, fresher. Regardless, the hotel was incredible, I'll be back!
6.0 / 10.0
-Perfect Location
-The staff. Especially the Lady in the Front-desk. She was super nice and very accommodating.
I stayed at rm 406 and i think it was not soundproof so its very noisy. The bed was literally 1 step beside the door of the room. I can literally hear the guests activities from neighboring room from taking showers, flashing toilets, and opening/closing doors. Poor wifi connections. breakfast is okay.
9.0 / 10.0
city center
parking at walking distance
8.0 / 10.0
great location & very nice staff.
no restaurant & the breakfast room is tiny & very warm. good choices were excellent
4.0 / 10.0
Location was good.
The manager we dealt with instead of putting us in a room with large windows put us in a room that had high small windows, no view & felt more like a cell than hôtel room. We had to insist on having our room changed. The next room was better but had a broken desk chair which had to be replaced. Although the rest of the staff was pleasant, if Mânon was still à manager I would find à different hotel to stay at. Especially since the description of our room was nothing at all like what we received . If we had not advised Manon that we would find a different hôtel I don't think our room would have been changed.
7.0 / 10.0
service, mattress and clean
small, breakfast room is very small
10.0 / 10.0
location from the train station was hard to hear. also close to the main attractions
7.0 / 10.0
Location and friendly staff, bed was comfy. Renovated modern. Sheets and towels were clean.
Grout between tiles of shower obviously was not cleaned for a very long time. The sink tap was loose. Other places in the area had better value for money.
7.0 / 10.0
location. clean. safe. staff were lovely.
the only window it had was the size of an a4 sheet.
4.0 / 10.0
-Location was close to the central station
-24h reception
-Room was extremely smelly
-Could not have the lights/fresh air from the windows as I needed the thick curtains to block next residential building to look into my room (EVERYTHING was visible)
8.0 / 10.0
The hotel is centrally located in the center of Annecy and on walking distance of the train- and bus station. room was clean and comfortable.
Thew breakfast was poor and overpriced. Small breakfast room with just a few seats. Go for good breakfast to the joint opposite the hotel.
9.0 / 10.0
Town centre location with parking
Towels were a bit thin expected better quality
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Mercure Annecy Centre. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Mercure Annecy Centre pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Mercure Annecy Centre?
We found 18 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, pets allowed, and heating.
