One&Only Cape Town

98% of staff were most amazing, Menzi and Carmen were the cherries on top ! Made me feel at home. Oh and the wonderful in room dining lady sweetie pie I didn’t get your name ( am so sorry) we also spoke like we knew each other that’s why i didn’t even get her name. She sang and danced as if it were her birthday ..I laughed so much ..I was generally most overwhelmed by the awesome customer service I experienced.

The staff to be honest! Menzi is CEO of guest experiences, Carmen is CEO of Breakfast service. One other person the gentleman that kept the mimosas flowing on last day at breakfast because I disclosed I am a nervous traveller -You Rock rock star. Once again I didn’t get your name because after all you all treated me like you knew me as a family member and hence the names were never shared. Just solid South Africans happily serving others - true gems indeed. This is rare in SA. Take it from someone who eats out and dines out a lot!

Service, quality of food, excellent facilities and amenities. We were celebrating our 10 th anniversary ( we had spent our wedding night at the one and only) and the staff truly made it special.

Our room had smell of cigarettes that was either conning though the vents or form people smoking downstairs

The location was excellent, the rooms beautiful, facilities excellent but most of all the staff made this hotel exceptional. The greetings, personal touches from the minute we arrived. We all said we thought it was the best hotel we have ever stayed in overall.

The hotel bar closed a little too early for us at night but that’s because we are night owls

The pool area is fantastic and the location also great

The staff are very mixed. Excellent around the pool, others had an arrogance about them. Once certain issues were raised, senior staff could not have been more helpful and accommodating