The Balé Nusa Dua by LifestyleRetreats

The resort is amazing. The deluxe villa even better. But the staff and the service was outstanding. Yudi, Gobby and Ari did a fantastic job. We will come back for sure

Nothing

Spacious and clean with everything you need.

Nothing.

Luxurious private

All fabulous

The property is well located, and access to Canna Beach Club is definitely a plus. The private pool is quite big, and we also enjoyed the outdoor bed, which was a nice touch.

Unfortunately, we didn’t have the perfect experience, despite the very high price we paid for 9 nights (almost €3,000). Since we came directly from another 5-star resort in Ubud, we could easily compare the difference in quality. First of all, the main door knob fell off the very first time we tried to lock the door (though it was repaired quickly). The sliding doors to the pool and garden were almost stuck; my wife couldn’t open them at all, and even I had to struggle. They attempted to fix one in the first days without success, and only after 6 nights was one door properly repaired. During rain, water entered the bathroom beneath the glass wall. The furniture feels outdated and gives off a strange odor (including inside the wardrobe). The main wooden room door was also broken, even the staff sometimes struggled to close it properly. The garden walls show clear water infiltration damage, with sections falling apart and stained black. Breakfast was generally good, but not always exactly what we ordered. On the positive side, the staff were always kind and helpful, and we know it wasn’t their fault. However, overall, we don’t believe the experience was worth the money, considering the standard expected from a 5-star property.