The Balé Nusa Dua by LifestyleRetreats

We stayed 8 nights in a private pool villa. It was exceptionally gorgeous. The outdoor day bed by the pool was lush. The staff were always attentive and friendly. The generous breakfast was delicious. I had a Japanese massage at the Day Spa. The hotel helped organise a scooter for our stay taking the hassle out of everything. They can organise anything you need. Overall this is a super sleek classy hotel.

Nothing

One of the best hotel experiences I have ever had. From the moment I arrived until the day I checked out, everything exceeded my expectations. The hotel was exceptionally clean, well-maintained, and offered a comfortable and welcoming atmosphere throughout my stay. The staff were professional, friendly, and always willing to help with a smile. Every detail reflected a genuine commitment to guest satisfaction. A special thank you to the entire team for making my stay memorable. Experiences like this are the reason guests return again and again. I highly recommend this hotel to anyone looking for comfort, excellent service, and a truly enjoyable stay.

Nothing

This is a return trip. I love the property’s cleanliness, tranquility and the amazing staff who are care with genuine hearts. They made the stay very comfortable!

WiFi was poor during this trip. Some connectivity on and off, but never stayed connected the full day.

The property is well located, and access to Canna Beach Club is definitely a plus. The private pool is quite big, and we also enjoyed the outdoor bed, which was a nice touch.

Unfortunately, we didn’t have the perfect experience, despite the very high price we paid for 9 nights (almost €3,000). Since we came directly from another 5-star resort in Ubud, we could easily compare the difference in quality. First of all, the main door knob fell off the very first time we tried to lock the door (though it was repaired quickly). The sliding doors to the pool and garden were almost stuck; my wife couldn’t open them at all, and even I had to struggle. They attempted to fix one in the first days without success, and only after 6 nights was one door properly repaired. During rain, water entered the bathroom beneath the glass wall. The furniture feels outdated and gives off a strange odor (including inside the wardrobe). The main wooden room door was also broken, even the staff sometimes struggled to close it properly. The garden walls show clear water infiltration damage, with sections falling apart and stained black. Breakfast was generally good, but not always exactly what we ordered. On the positive side, the staff were always kind and helpful, and we know it wasn’t their fault. However, overall, we don’t believe the experience was worth the money, considering the standard expected from a 5-star property.