Mercure Convention Center Ancol

Staff, facilities, room, and food

The lobby and bar area are hot. Requires more air-conditioning units.

Good room with nice bathroom. Very helpful and polite staff, nice pool area

The fridge and safe deposit box did not work. Was fixed. Hotel located in a closed off tourist area

the food was good, the rooms are clean and spacious

it took a long time before they check us in

The hotel is kids friendly the reason I chose it and just in front of fauna-land, easy access by feet. Facilities for kids such as indoor playgrounds, games, sand pit, fish pond, swimming pool. Breakfast is so tasty

Hotel guests were not informed that the ticket of Ancol entrance had to be purchased before. Although I informed them we were going to arrive at midnight. So when we were trying to enter we were refused at Ancol gate.. and available to purchase only online but they only accept payment through Indonesian mobile banking app. Which is tricky for someone who doesn’t live here. At the end I had to beg the security to let us in. I informed matter this upon arrival. The front office at Mercure hotel given us the room with main room light broken, when I called them back they sent me engineer, it was 1am. We were so tired after 30+ hours journey. I was hoping to get the room changed or upgraded straight away. Instead i had to wait engineer to fix so I sent him back. There was no follow up the next day from the hotel. Or nice gesture. Drinking water was not topped up unless you asked And there was the cockroach on the last night of our stay, where we had to sleep that moment. The manager came and ask if we want new room, but compensation will be better at this point.