Hotel Novotel Sharm El-Sheikh

Everything was exceptional. The service was wonderful. And Ms. Ghadeer was amazing.

Room , Food , service , hospitality

Everything was amazing, the staff were helpful and clean facilities.

N/A

The premises and facilities were excellent. Good pools, good bars, good restaurants, and excellent rooms. Staff were very friendly and helpful.

Toilet flushing pressure was low.

The hotel is clean, the rooms are comfortable, and the overall atmosphere is good for families. The reception staff were very friendly and helpful, especially Ahmed. The animation team, especially Joseph, worked hard to keep guests entertained and made the stay more enjoyable.

The restaurant and bar service were disappointing compared to the rest of the hotel. If you arrive slightly late for meals, many dishes are already empty and often not refilled even after asking staff. Drinks were also very limited — once items like Coke Zero or juices finished, they were usually not replaced. We also had a small injury during our stay and the hotel had no proper doctor on site, only a staff member who immediately directed us to an extremely expensive hospital without even checking the injury properly. The medical experience felt very commercial and overpriced. Also, all-inclusive only includes local alcohol, which should be explained more clearly.