Playa Esperanza Resort Affiliated by Meliá

Great location, lots of guests but big enough for everyone

Loved the appartment we stayed in. Buffet dinners were good, loads of choice and different varieties each day. Children club was nice with lots of toys, ball pits, they even had a bouncy castle on one day on the pool.

The location and facilities were great and also the food was very good and with lots to choose from

The restaurant was open for dinner only from 18.00 till 21.00. Being in a Spain this timing was very annoying since it obliged you to get back to the hotel very early in order to be able to use the restaurant. You should extend the opening hours at least until 22.00 to meet also other guests needs.

1. The grounds – pure wow. Hectares of immaculate greenery, palm trees, pines, plenty of natural shade, lawns, winding paths – 10 / 10. 2. Playground. Large, multi-level, safe surface – 8 / 10. 3. Free sun-loungers anywhere on the property – no paid “VIP zones” to hunt for – 10 / 10. 4. Dream kids’ club. Football pitch, ball pit, hundreds of dolls, endless crafts and activities; the animators are superheroes for children – 100 / 10! 5. On-site doctor (paid). Consultation + test cost €170; very quick, and although the doctor’s English was basic, we understood each other – 10 / 10. 6. Food. Tasty, varied buffet; waiters whisk dirty plates away like ninjas – 9 / 10. Total: • Come for the grounds, the beach and the kids’ facilities – you’ll love them. • Expect four-star service – brace for surprises: unexpected surcharges, minibar disappearing, staff entering without permission. I visited in 2021 and was blown away; in 2025 the management and service spoiled the magic. Tip for future guests: film everything, ask questions at check-in and insist on what you paid for.

1. Playground under the sun. Hardly any shade, few swings; one swing constantly stood in a puddle that attracted bees. 2. Dinner drinks = extra charge. No tea or coffee at any price. Kids don’t drink beer or ice-cold cola – at least provide hot tea! 3. Language barrier. Restaurant and housekeeping staff speak almost no English. Asking for “hot tea” took mime-level explaining and still brought a bottle of iced tea. 4. Housekeeping glitches. Towels disappear and reappear; shampoo refills are hit-or-miss. 5. They burst into the room without knocking! Twice, even with “Do Not Disturb,” once catching me naked, just to ask if I liked the cleaning. Unacceptable. 6. The great “new minibar concept.” Day three: a manager walked in unannounced, grabbed every drink from the minibar and said, “The boss decided minibar is now pay-as-you-go. Pre-pay at reception.” Minibar was clearly included in my rate! 7. Reception surprise on arrival – a story you need to know. • Arrived 11:00; keys promised four hours later “because of cleaning.” • Told my room was on the ground floor, and offered €250 (later €50) to move up “for the maids’ double work.” How can it be double if I hadn’t even checked in yet? • Hotel support later confirmed “Yes, €50 is normal.” • In the end, junior suite 2004 does have a lateral sea view – but I learned that only at 14:00 when I finally got the key. A simple “Your room has sea view” at the desk would have avoided all drama. • Important: while I was arguing, two couples beside me said they’d been offered the same “extra-floor fees.” Not a one-off. 8. Compare with the neighbours. At the Iberostar next door no one demanded “floor surcharges” or barged into rooms – true guest-oriented service from the first minute.