Chicland Boutique Danang Beach Hotel

The view from the room and rooftop pool is amazing! Great location, comfortable, clean and spacious.

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Location

This is the first hotel in Vietnam where we did not receive any help with our luggage when we arrived at the entrance, and there were no welcome drinks either. The doorman simply said, "Get in," with a grumpy expression. The reception is on the second floor. When we arrived there, there were two desks with four receptionists/staff members, all looking at their phones. I stood there patiently for almost a minute before one of them finally looked up and asked, "What do you want?" (What could someone possibly want at a hotel reception while carrying two large backpacks and a smaller one? To talk about the weather, maybe?) An hour or two after we checked in, I received a WhatsApp message from the reception asking about our plans, offering suggestions, and providing assistance with transportation if needed. Receiving such a message is quite normal in my experience. The only difference was the excessive use of emojis and even a sticker of a bunny with a heart. This "personal" approach, combined with the lack of a proper greeting, the unfriendly behavior of the front desk during check-in, and the absence of any welcome from the doormen, felt very unprofessional. The staff at the sky bar were very friendly and professional. Unfortunately, I can't say the same about their colleagues.

Modern hotel, air conditioned restaurant on ground floor. Cold pool on rooftop. Fast elevator to the 21st floor. Air conditioning in room was great.

Staff lacked a bit of personality. Breakfast was not enjoyable- felt like they were skimping. Bed was a little hard. No hot water.

If you are traveling for Ironman or Ironman 70.3, this is the best location because of how close it is to the athletes village. The staff were amazing through and through from the bellman, front desk, housekeeping and F&B. Everyone spoke some level of English which was helpful and those who didn’t found someone to help. The Owner and GM should be extremely happy and proud with the level of hospitality training at this property.

That I didn’t have more time to enjoy the property as I was here for Ironman DaNang.