Firmeza388 Charming Flats - Comfort & Privacy with 2 Bedrooms

The spaces of the places were confortable! Location was good

Not very very clean

Good location, within walking distance of the city centre. There are a number of nice cafes and bars nearby that offer a good price. The beds were very comfortable and the apartment had adequate space for 4 people. There is aircon in both bedrooms.

There were a couple of small issues in the bathroom that could easily be fixed with a little bit of maintenance. The bathroom is missing a door lock, the towel rail bar kept falling down and the shower head bracket was loose. These were not big issues but the apartment would be perfect if they are fixed.

Estava tudo impecável!

Overall, we had a pleasant stay. The apartment is spacious, comfortable, and exactly as advertised in the photos. The location is also convenient, and it has everything you need for a short stay.

There are several areas where improvements could be made. Firstly, if you encounter any problems during your stay, I would not recommend relying on the WhatsApp support channel. It appears to be AI-operated, and it often struggled to understand our questions, making it much slower to resolve simple issues. Direct communication with a person would greatly improve the guest experience. Secondly, our kitchen sink was missing a plug, which made washing dishes unnecessarily difficult. It seems like a very simple item that could easily be provided. Another point worth mentioning is that it is not clearly explained that there is no mid-stay cleaning service. For guests staying only two or three nights, this may not matter, but for longer stays it means you need to clean the apartment yourself. You should also expect to purchase your own cleaning supplies, bin liners, and similar essentials, which is not particularly convenient for international travellers. Unfortunately, cleanliness was also below the standard we expected. We found mould in the shower area, and there were hairs on the mattress protector when we arrived. While the apartment is attractive and well presented, the overall level of cleanliness could definitely be improved. Finally, one thing we found uncomfortable was the notice behind the front door stating that they would appreciate a 10 out of 10 review. We feel that reviews should reflect each guest’s genuine experience rather than encouraging a perfect score.