Best Western Hotel & Spa Austria-La Terrasse
Top rated by guests
Most favorited





8.2Excellent
(668 Ratings)
"Very courteous and welcoming. Comfortable bed. Welcome tray with kettle, tea and coffee. Nice little bar area. Very obliging staff. "
Verified guestDon't miss out! Price and availability may change
3-Star Hotel
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
Located a 18-minute walk from Geoffroy-Guichard Stadium, Best Western Hotel & Spa Austria-La Terrasse offers 3-star accommodations in Saint-Étienne and has a bar.
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Bar
Spa
WiFi/Internet
Hot tub/Jacuzzi
Sauna
Accessible Parking
Family friendly
Contactless check-in/out
Cleaning products
$$$$
Top rated by guests
Most favorited
8.2Excellent
(668 Ratings)
"Very courteous and welcoming. Comfortable bed. Welcome tray with kettle, tea and coffee. Nice little bar area. Very obliging staff. "
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
6.0 / 10.0
Basic
Property was tired and old
7.0 / 10.0
The staff were super friendly.
A cleaner shower and toilet.
9.0 / 10.0
Good stopover location just off main route parking outside hotel good breakfast and dinner very helpful professional staff
8.0 / 10.0
The staff was very friendly and forthcoming. Rooms were not noisy at all, although situated at the road side.
NOthing in particular.
7.0 / 10.0
Comfortable beds . Really friendly and helpful staff.Good location just off motorway
Room facing tram track very noisy outside at 6am woken up by council cleaners with loud blowers. Arrived for breakfast at 9 am, many buffet breakfast choices already empty (no more croissants or pain au chocalat), and no one was checking or replenishing
8.0 / 10.0
The person at the reception.
The dust under the bed
9.0 / 10.0
GOOD LOCATION FOR A STOP OVER BEING CLOSE TO THE AUTOROUTE, AS LONG AS YOU LOOK OUT FOR THE SIGN TO CROSS THE TRAM LINES WHEN ARRIVING! OK ROOM FOR SHORT STAY. PARKING OUTSIDE VERY CONVENIENT.
VERY FRIENDLY AND HELPFUL STAFF WITH VERY GOOD MENU AND FOOD IN THE RESTAURANT FOR EVENING MEAL.
BREAKFAST A BIT DISAPPOINTING WHICH WAS A PITY, AS THE MEAL IN THE RESTAURANT THE NIGHT BEFORE WAS EXCELLENT.
9.0 / 10.0
Cleanliness, comfortable large bed, air conditioning and helpful , friendly staff.
Food was great in restaurant too
nothing
7.0 / 10.0
The general manager Nudge from Algeria was a fantastic host!
No amenities close by. But the tram was superb and right outside the hotel.
8.0 / 10.0
All the staff was very friendly and looking after you. Dinner and breakfast are fine in the hotel.
Bathroom in the room is small but modern and clean.
Parking is somewhat tight
8.0 / 10.0
Breakfast a bit sparse no milk for coffee
9.0 / 10.0
People there know how to comfort their customers, the staff really made our stay!! With tram station very nearby, within 15 minutes easily in the center of the city
8.0 / 10.0
Excellent breakfast and good location as long as you avoid the tram lines.
Walks so thin I could hear toilets and shower in other rooms.
3.0 / 10.0
Breakfast was acceptable.
There was a very strong artificial perfume smell in the reception and hallway to lift, which I found nauseating and unpleasant.
9.6 / 10.0
Very courteous and welcoming. Comfortable bed. Welcome tray with kettle, tea and coffee. Nice little bar area. Very obliging staff.
No hairdryer in room. The receptionist tried to find me one but couldn’t till next day so my departure was delayed by taking shower in morning rather than night before.
8.0 / 10.0
accueil au top, salade prise au restaurant le soir très intéressante, autant par sa fraicheur que par son originalité dans sa composition et son goût, à retenir !
instabilité de la réception TV et sèche cheveux mal placé dans la salle d'eau, sans grave conséquences non plus…
9.0 / 10.0
Bonne acceuil dans l'établissement, très convivial, efficace a refaire
Rien à a dire, correct !!!
5.0 / 10.0
Le personnel très accueillant et gentil
Hôtel satisfaisant mais je ne sais vraiment pas où sont les trois étoiles. A plus de 100e la nuit franchement la qualité n'y est pas. Odeur persistante et pas agréable dans la chambre, le pommeau de douche était cassé et faisait un bruit de l'enfer sans parler des toilettes collées a la douche donc impossible a utiliser dans la bonne position il fallait s'asseoir en diagonal pour être à l'aise. Je me suis beaucoup gratté la nuit sans savoir pourquoi (les draps ? La lessive ? Le gel douche ?).
Dans les équipements sur le site ils disaient "réfrigérateur" qu'on avait pas, et le wifi était public (ce qui n'est pas forcément sécurisé....).
J'avais choisi cet hôtel spécifiquement pour son SPA, et surprise en arrivant, on me dit qu'il est hors service et le sera encore pendant deux semaines...j'aurais bien aimé que ce soit inscrit sur le site de réservation.
Bref franchement en général c'est largement suffisant pour une nuit mais ça ne vaut pas le prix.
C'est assez bien isolé mais on entend quand même les trains (gare a côté). Ce n'était pas gênant.
9.0 / 10.0
La gentillesse du personnel et la direction
Le tramway vous emmène directement dans le centre-ville, pas besoin de prendre votre voiture
7.0 / 10.0
Personnel accueillant
Salle de bain très petite aucun rangement pas de possibilité d'y laisser sa trousse de toilette
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Best Western Hotel & Spa Austria-La Terrasse. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Best Western Hotel & Spa Austria-La Terrasse pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Best Western Hotel & Spa Austria-La Terrasse?
We found 14 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and pets allowed.
