Holiday Inn - the niu, Fender Amsterdam

The room was big and the beds were really comfortable. There was everything you need in the rooms, or if not you can just ask at reception. The location is nice and chilled with public transport on the doorstep. The staff were amazing, so friendly and approachable.

Good

Good

Easily accessible and it has even a nice cafe/bar downstairs with view straight on the canal

-

The location by the water was lovely and the breakfast options were good.

Some staff were not very polite. We had a negative interaction with a staff member at breakfast who raised her voice at us for sitting at a table she hadn't cleared away. It was humiliating as she told us to move elsewhere and that there were 'plenty of other tables to choose from'. We chose that table because it was by the window with a lovely view and we were very happy to patiently wait until it was cleared away. We walked away and it was cleared before we found another table so we asked her if it was ok for us to sit there now and she rolled her eyes and motioned with her hand saying, 'whatever'. The hand soap in the bathroom was filled with water and when trying to wash out hands, were unable to get enough soap so had to use the shower soap. For a 4 star hotel, I expect better service and to at least have soap. Lastly, we ordered dinner at the bar and asked if we could sit upstairs where it was warm. We were told we could sit upstairs but needed to carry our own food up there and bring every single plate and cup and utensil back to the bar when we were finished. We did this but expected more again from a 4 star hotel.