Candlewood Suites - Austin Airport by IHG

Comfortable place to stay near airport. Good value for the money.

The area near the airport was a bit "mixed". Lots of new condo/apartment construction - seems to be transitioning from a bit "sketchy" area to modern, new area. But still safe and convenient.

Very clean

Na

I left a bag of medicine in my room refrigerator. I realized it when I got to the airport 1 hour later. I called and the desk said they would check. They said they retrieved it and I called "I Left my Stuff". It arrived the next day, but it was not my medicine. I called the front desk and spoke to Diana Reyna, the manager. She located my medicine and had it at UPS within 2 hours, with a guaranteed delivery the next day. She was fantastic! She not only was answering the phone at the front desk, but had to put me on hold a couple times to answer other calls. She was cool under pressure and put me at ease immediately. She was wonderful!!!

The overnight staff did retrieve my medicine from the fridge and put it in the office fridge. But somehow somebody else's medicine was sent.

The location was great, having a place to do laundry was great.

The staff was not very friendly, my oulet in the bathroom did not work for blow drying. I let thr girl know at the front desk she offered no solutions.