Kruger Park Lodge Unit No 611 with private splash Pool

Loved everything! A great stay!

Location, next to Kruger National Park

None

Reception was easy to find. They provided a map and route to get to the house.

The house was very hot. No aircon or fans were on upon arrival. Housekeeping should put aircon on before check in, to ensure a cool and comfortable first impression on arrival. The pool lounger was broken. The in house telephone to contact reception did not work. It was never attended, even on the day of departure. I was politely told by reception to use my cellphone to phone them. The safe in the bedroom didn't work. Not at all, not even the override manual key was able to work. We couldn't lock away our valuables. The front desk staff/ maintenance staff never followed up on any of the issues. I was told to put a complaint in writing and its a private home and it should be the booking agents problem. Not the service expected from this establishment.

Did not eat breakfast

Reception did not have our Reservation. Blamed it on the Manager. Had to use my confirmation docs to solve the problem. No compensation for delay of an hour in getting keys.