SpringHill Suites Madison

I liked the convenience to restaurants and shopping. General location is lovely. Clean rooms and facility.

Staff at desk was friendly but not as though “so glad you’re here” friendly.

It was very clean and I love that you need a key card to come up to the room made me feel very secured!!

Every thing was wonderful nothing to not like !!

We always stay here when we go to Madison. The spacious suites are very comfortable. The breakfasts are good and there's plenty of choice. The swimming pool is a nice bonus.

We come here a couple of times a year and always have a room facing the car park and Macy's. It would be nice to have the other view next time, as that shows more of the Madison lakes. Also it is expensive to park the car.

The complimentary breakfast with waffle maker was good! The location was awesome. Not too busy, and the parking was convenient and easy to navigate.

Breakfast options were the same all 3 mornings of our stay, weekday and weekend included. Breakfast wasn’t restocked even when there was more than an hour left of breakfast hours. Difficult to transport to room given the ceramic bowls and metal tableware. Needed to-go options for cereal and utensils at least. The cable tv broke while we were there, and we managed to fix it ourself due to maintenance not being present. Concierge staff should have basic knowledge of troubleshooting small things like the tv and air conditioning. MAX was a channel offered but gave an error code no matter what I did. Asked for it to be fixed on day one and day two but never happened. Maid services were given 1 out of 3 days of our stay, despite the room being available to clean. I understand it isn’t needed to be deep cleaned daily but changing the full trashes, giving clean cups and towels as needed, and making the bed would have been nice. No trash liners in trash cans. Hairs found in bathroom and on fresh pillowcases on arrival.