Hacienda Santo Cristo Hotel & Spa - Adults Only
Top rated by guests





9.3Outstanding
(366 Ratings)
"The place is amazing"
Verified guestDon't miss out! Price and availability may change
5-Star Hotel
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
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Located in Atlixco, 24 miles from Acrópolis Puebla, Hacienda Santo Cristo Hotel & Spa - Adults Only provides accommodations with an outdoor swimming pool, free private parking, a garden and a terrace.
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Heating
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Garden
Laundry services
Sauna
Ironing facilities
Smoking allowed
Safe
Key access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
9.3Outstanding
(366 Ratings)
"The place is amazing"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
The place is amazing
8.0 / 10.0
Beautiful property and surroundings
Slow poolside service and drinks served in plastic cups
9.0 / 10.0
Everything was exceptional. The place is absolutely beautiful, the staff was incredibly kind and attentive, and the restaurant was delicious. Every detail contributed to a wonderful experience.
Nothing
10.0 / 10.0
Professional and comfortable
There were issues with our suite but they did all efforts to resolve it
9.0 / 10.0
This is about the eighth time we have stayed here over the last few years, it is a haven to relax and rest and spoil yourself
If you eat at any of the two restaurants, they are just a little bit more expensive but you have no need to leave as there is something for everyone and nothing of this quality without driving for ten minutes ,
Without doubt they use good quality ingredients and you can tell that all that work in the kitchen are highly trained and the service from the waiters was very friendly and attentive
..There are two pools but almost all use the slightly smaller one as it is directly Infront of most of the rooms and is definitely warmer. And we saw no towels being put out to use at the original one.
This was the first time we have ever had any major problems at this hotel , and the reason why we keep using it for a place to unwind .but our stay included a pre-booked Xmas meal for two and there was a problem with that that did spoil our experience on that night.
To the hotels credit although at the time we had some major issues with the service when we approached the hotel the next day they did sincerely apologise and tried to make it up to us.
We would of rather not had our issue as it did spoil the night but it is a sign that they do care and will try to make your stay as comfortable and enjoyable if things go wrong and they openly did admit that they did make a mistake .
That doesn't happen in many hotels so for that I thank the manager and the team for trying to make amends and not try marking excuses .
So customers service is something they do take seriously if an apology is needed .
10.0 / 10.0
Wonderful room/suite, great staff
-
10.0 / 10.0
I was shocked at how nice this place was. It's absolutely stunning! I got a 'late escape' deal, which was so reasonable. When I checked in, they upgraded me without asking. The check in was very smooth and the staff goes above and beyond.
Nothing. It was perfect.
10.0 / 10.0
The room was spacious, with a lot of light and a beautiful view. It comes with a nespresso machine which is helpful and coffee is one of the things I like to drink as soon as I wake up.
We like to sleep with natural air so it was a bit noisy at night because the restaurant was really close to our room. But if you close the window you do not hear anything.
9.0 / 10.0
The new pool area and the two restaurants we were there for two nights and we never left the hotel as all you needed was there . Yes it is a little expensive but it is a place to pamper yourself.
With all the grass and water we were bitten many times by mosquitos something we never had a problem before this was about our 8 th stay here but the region has had record breaking rainfall lately
10.0 / 10.0
Beautiful buildings and the grounds. The pools are very refreshing and relaxing. The staff are helpful and friendly. The restaurant prepares delicious traditional food.
7.0 / 10.0
The pool
It was our anniversary. When we arrived we asked if we needed to make a reservation for the restaurant, they said we can do this from reception for you so we asked for 7 30pm . When we arrived at the restaurant there was no reservation made by the front desk and no room available anymore, so we had to sit outside and eat there in Clothes not warm enough as we were meant to eat inside and dressed for inside.. Thanks reception for putting a dampener on a ten year celebration because of your Mistake ..
9.0 / 10.0
The Hacienda is beautiful an the gardens very well kept
1.0 / 10.0
The building…
The manager sent a man to wake up at 8:52am on a Saturday because he needed us to check out early. The man mocked us. We didn't sleep the night before because the air conditioner made a lot of noise. The floor was really dirty.
10.0 / 10.0
The restaurant staff were Amazing and friendly , the reception staff were ok , efficient but not as warm.when you think they only have to deal with max of 7 rooms booking in, Room one had decent Internet, we stayed in 3 last time and that was intermittent.so that was an Improvement .The pool was clean and you could smell the chlorine so it proves they take the cleaning seriously.
Bathroom door is perfect for a Hobbit, anyone over 160 cm has to bend down to enter, we had to leave the bathroom light on overnight as to make sure when you use it at 2 am you can see how low the doorframe is, when Half asleep.after the first few times of Banging head you soon Learn.
9.0 / 10.0
It is a great location in an old Hacienda with a lush green garden. There is a great pool, all rooms and the whole hotel is well maintained, and carefully restored. The parking is for free. The staff is very friendly.
It was a bit complicated in the restaurant, and getting information because of a language problem: Us speaking only a bit Spanish, and most of the staff not speaking English at all.
9.0 / 10.0
Great location, lush garden, wonderful pool. The restaurant is good, the breakfast was excellent. The rooms are spacious. The whole hacienda is well maintained, and the old building are carefully restored.
There is a little conversation problem because most of the staff is not speaking English at all, and our Spanish is not really good. It would be nice they would give more information about trips and restaurants in the region.
10.0 / 10.0
Absolutely amazing place. Would definitely go back. And highly recommend. The photos don’t do this place justice. Staff are really friendly as well.
Nothing negative to say
7.0 / 10.0
Everybody is very nice and the attention is very good. The hotel is beautiful, as a recomendation I would suggest to enjou walking in all the hacienda.
There was a cockroach in my room, and the rail of the shower gives you electrick shocks. That could be very very dangerous for anyone. Room 4 be carefull
1.0 / 10.0
They have events and weddings. Both nights I had to bare the noise of construction from the events that were going to happen during the weekend. They started at 8am. The pool had no privacy and the restaurante was bad and expensive. Not returning.
8.0 / 10.0
Food and service at restaurant
Room cleaness, door lock did not work properly, they promised to fix, nothing hapen- we found a temporarly solution. Pillow with some flea
8.0 / 10.0
Fantastic restaurant, quiet retreat as no children are allowed to stay in the rooms.
Problems having to keep asking for the WiFi password at reception, they kept giving us the wrong information, I was not happy because I urgently needed to hold a quick meeting. Please just leave the information in the room or on the card with the room numbers, such an easy solution.
10.0 / 10.0
This is a very small boutique hotel in what used to be a hacienda. We stayed in a deluxe suite, which was spacious and well appointed. The grounds are beautiful and pleasant to walk around. Breakfast had many options and everything we tried was perfect & delicious. I wish we could have stayed longer, but the hotel was hosting a wedding for the weekend and had booked all of the rooms. Next time!
Nothing!
10.0 / 10.0
Stunning beautiful property with an amazing restaurant. The room was comfortable, the WIFI was strong and you can’t beat the food.
NA
10.0 / 10.0
Breakfast was delicious!
9.0 / 10.0
Very nice breakfast as included
Non answering after 9pm @ the reception desk, needed ice and couldn’t get any
Restaurant closes at 8pm!!! No further options for snacks or drinks
10.0 / 10.0
Cozy hacienda at the edge of the town so you need a car to get here but once arrived you can enjoy the spacious rooms, the pool and the the great restaurant opposite the hacienda, very recommended. The breakfast is very good too.
Groups of tourists walk around the hotel / garden ground in day time which could spoil a bit the fun when living in the ground floor but I was fine with that.
10.0 / 10.0
The Hacienda building itself is amazing! The structure keeps most of its original essence while introducing lots of amenities. Gardens are beautifully illuminated during night and the whole place creates a cozzy atmosphere. Staff is great, food is great. It has been a GREAT experience!
Watch your head as this colonial-style buildings have some low-heighted corridors.
Just that. Everything else was fine :)
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Hacienda Santo Cristo Hotel & Spa - Adults Only. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Hacienda Santo Cristo Hotel & Spa - Adults Only. Enjoy the water!
Is Hacienda Santo Cristo Hotel & Spa - Adults Only pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hacienda Santo Cristo Hotel & Spa - Adults Only?
We found 24 amenities for this rental. This includes business facilities, concierge services, free wifi/internet, free parking, and air conditioning.
