Enjoy Home Sorrento

It is in a private gated complex. The appointment is lovely, clean and homely. Had everything we needed. Rosella was the most helpful and attentive host, booking our boat trips and making suggestions for everything you could need really. It is a 25 minute walk to the centre, but this was a pleasant stroll in and out in the evening for us. Excellent value really for the location.

Nothing.

I spent 6 nights in Sorrento and enjoyed every minute of staying in this apartment. Rossella, the hostess, is very kind and helpful. My room doesn’t have a washing machine but Rossella was so nice to do the laundry for me. Besides, she is the only hostess who changed towels and collected garbage during our stay, not once but three times! I think she is the best hostess I’ve ever met.

The glass wall of the shower space is a little bit short so it’s easy to get shower water sprinkled outside on the floor.

Its a fine apartment with comfortable beds and lovely outdoor space. Also very secure.

The apartment was clean and tidy. The host was responsive during the stay, especially when we were disturbed by loud noise from upstairs guests one night — this was addressed promptly. Towels were changed once during the stay. The kitchen had basic items, and the check-in and check-out process was straightforward.

We paid €940 for 5 nights, so expected a better standard overall. The Wi-Fi in the bedroom was unreliable, and the TV there was very small. Sound insulation between the three flats was poor - noise from neighbouring guests could clearly be heard. There was no bedding change or general cleaning provided (unless paid for), and we had to ask for an iron. The living room only had a small chair-sized sofa which wasn’t ideal for relaxing. We were also asked to pay €5 per night to park our scooter, which felt unreasonable given the disturbance during the night - although this was later waived. More concerning was what happened after our stay. After sharing a fair and constructive 6/10 review, the host became extremely defensive and then abusive via WhatsApp. When we offered to remove or revise the review as a courtesy, we were subjected to name-calling and personal attacks. The host then proposed paying us in exchange for changing the review to a fake 10/10. When we refused to lie, the messages turned increasingly aggressive and accusatory. This behaviour left us shocked and upset - no guest should be treated this way for providing honest feedback.