Central Luxury Hạ Long Hotel

Modern and clean hotel with a cool rooftop pool. The staff were helpful and friendly.

The room was big and very comfortable, with a bathtub and a shower

Although the breakfast buffet had a lot of options, the food was average at best. The time the breakfast was open was not convenient either. Communication with the staff was complicated by the fact that none spoke English.

Very lavish, beautiful and comfortable. The infinity pool is amazing!

The spa wasn't operational as we was the only people in the hotel!

This hotel is classed as 5 star but from previous experience this certainly isn’t the case. There is no concierge services nor leaflets to advise about the area, if they had, we wouldn’t have wasted our day as never found the sun world and the many shops and restaurants until they were closing. Lovely swimming pool and rooftop bar, shame there were no staff to serve drinks or food there. Check-in was a chore, no communication to the customers, no English speaking staff on reception to help. They came across rude and unhelpful and left us waiting for quite a while not knowing if we had a room or not! If you can only speak English I would suggest you stayed 5 minutes further down the road at the Wyndham which is in a more tourist area.