Home2 Suites Houston Westchase

Awesome and quiet

N/a

Very good

Very good

Very good

Very good

I like that the room has a kitchen and the hotel employees were courteous and helpful.

upon reaching the hotel after 12 hours of driving and with my 90 year old granmother, the elevator wasn't working. this shouldn't be a big deal, because they have two elevators. but since only one elevator ever functions, when THAT one stops working, that means there aren't ANY elevators working. air coming out of the a/c smells stale and musty. but not using it isn't really an option because the temperature was in the 90's during visit to Houston inadequate dishes in room. there are usually 4 of each dish, cup, and utensil. there were 2 tall drinking glasses, four large plates, no smaller plates, and zero small juice glasses room not cleaned properly. after housekeeping visit, floor in bathroom still dirty. sink in bathroom needs deep cleaning. grout is stained, dirty and the edges of sink is also dirty. poor sink style chosen for hotel. it was probably cheaper. when the housekeeping lady comes, she takes the dirty towels, but doesn't leave clean towels to replace them. I had to go downstairs and request towels twice. they didn't put liners in the trash cans. this seems unsanitary. when I used my own bags, they took the bags when emptying the trash and just left unlined trash cans again. shower curtain is too short. it doesn't stay inside the tub while showering. shower curtain is too short. it doesn't stay inside the tub while showering. Hotel doesn't have enough people at work. There should be more than one person behind the counter at check-in time. It's too much for one person to do. And it's probably the same with housekeeping staff. They might not have time to completely clean each room and make sure kitchen supplies adequately stocked.