Hotel Indigo - Madison Downtown by IHG

Everything was great from the front desk staff to the rooms (beds & pillows were the BEST) to the coffee bar for coffee & breakfast. We were there for a gala and the front desk person shuttled us to the event just down the road because it was windy and cold out. So grateful for the top notch service!

This isn't really a complaint or something I didn't necessarily like, but the parking structure next to the hotel did not have a covered walkway to it and valet service wasn't available. That being said, it was just a short walk to the structure so it wasn't an inconvenience, unless it had been raining. But it was covered parking, so that was nice. Parking was $20 per night.

I loved everything about this hotel, from the staff to the cleanliness. The hotel was clean everywhere I went outside, public bathrooms, lobby, and my room. I will definitely go back.

Hotel overall was stylish clean and quiet. Room was incredibly comfortable

The curtain didn't go all the way to the far wall which allowed light to come in. I work 2nd shift so I need darkness to sleep properly. The water pressure was light and the shower door made a terrible screeching noise when being moved.

Location, decor but it was not clean.

This property is average for a newer college town hotel, it’s not very clean or welcoming. It was strange when I checked in the front desk informed me the towels were not in the room because of airline personnel staying in room? I don’t understand what they were talking about! The worst part is the next day I was hoping to grab a sandwich on my way out the cafe literally had just closed - as in on the dot - I wanted to purchase the remainder that was sitting in the cooler - clearly they would toss out since it was already a few days old, and I was told no, the register was closed and they couldn’t accept cash? Why would ever turn down money!? Especially in food items that are going bad in the next day or two. This was bizarre to me - and they should accommodate their guests, especially when they have left over food items!! It’s just lazy in my opinion to not take the cash and record it later - plus they were extremely rude about it.