Snowmass Vacations - Willows B5

Very clean and comfortable. Right next to the uphill trailhead for mountain biking at Snowmass.

Property was very clean and property instructions were clear and everything was easy to navigate.

I was in Aspen for work, this condo was comfortable and quiet. It was nice having Heathers next store for food and Fuel up the road for coffee. Parking was easy and close/

The location was ideal, just about 20 steps to ski in/out to the village. The portal information could have been clearer; some features were missing when they should have been available. I contacted the property manager to request early check-in, arriving 1.5 hours before the scheduled time. She said she would check with the cleaners and get back to me via text or call me back. She didn’t follow up as promised. After 30 minutes, I called again, but no one answered, so I left a voicemail. I tried calling several more times without success. I started to worry, thinking I might have been scammed by VRBO. After multiple calls, the woman explained she was attending a conference, which caused the delay. It's unfair to leave guests waiting in the parking lot for an hour without updates about early check-in. It would have been helpful to receive check-out procedures, as the manual didn't provide details. I had to email the property manager about this on the day I checked out. Additionally, this property lacks a dishwasher, a small pot w lid, and the mini fridge is loud, especially at night. The studio could benefit from a larger closet for guests and less owner's closet space.