Verandas at Uptown

Very clean and near downtown. It had everything needed for a pleasant and comfortable stay

Ik verzamel schaamhaar, en tot mijn vreugde kon 3 uit het laken halen en in mijn mapje stoppen. Fijne Melrose place vibe, goed te bereiken met de auto. Verder deed alles het prima.

Er zaten er brandvlekken en andere vlekken in het beddengoed. Ook waren er nog discutabele handafdrukken tegen het raam.

Everything was very clean and comfortable

Wifi doesn't work

The room is not the problem. The lack of maintenance and attitude of the owner of Unit 221 is the problem. I guess I was unlucky to have selected a unit owned by a someone with no respect for his paying guests.

The owner of Unit 221 refused to send someone to fix a broken toilet until 2 days after our stay. I also took and sent him photos of mold and mildew on the shower curtain, (the bathroom smelled of mildew). A mildew covered mop was in the laundry closet and smelled so bad I had to put it outside after attempting to clean it (no soap available except for a half bottle of shampoo left by the previous guest) before mopping the floor at 2:am under the AC unit that leaked water water constantly. It was as if it was raining on and off inside every time the unit kicked on and off. Towels and a bathroom garbage pail had to be placed to catch the water dipping for two days until I turned it off completely. Thermostat was never set below 73° at any time, however the owner said his AC guy said (without even coming to look at the unit) that it must have been set below 70°, so it froze and was melting. Owner said "since he expected a bad review" to "send my complaints to Booking.com". We are very disappointed not so much about the issues, but the unprofessional attitude taken and lack of effort to correct them. Something as small as a broken toilet handle that broke off on a Friday: He said it couldn't be addressed untill Monday. He was "sorry they didn't meet our expectations". I guess I am being overly demanding because I didn't expect to reach into toilet box water to lift the chain and flapper every time I need to flush a toilet and cleaning puddles of water off the floor all day long.....