The SIXTEEN 20

Every aspect of the hotel was excellent! I would stay here again and again! Room, service, food were exceptional. The view of the Matterhorn from our balcony was amazing and unforgettable.

What a beautiful hotel in a very pretty town. The rooms are spacious and modern, the hotel decor is charming, the staff friendly, the spa very nice indeed - especially the large outdoor jacuzzi - and breakfast was excellent

Excellent facilities with sauna and hot tub. Very good breakfast. Cozy ambiance. Very comfortable room with great linen.

Rooms 101 and 102 are right above the outside hotel tables, so they are noisy in the morning. A little too far from downtown Zermatt. Suggest staff always inform the guests about the free bus service through the town.

We loved the cozy atmosphere, the beautiful mountain views, the clean and modern design, and the friendly staff. The location was peaceful and perfect for a relaxing stay.”

The only things we didn’t like were that the cups in the room were not cleaned or replaced daily. We drink coffee every day, and yet the cups were never cleaned throughout our stay. The room was also smaller than what we expected based on the photos on Booking. When we arrived, the hotel didn’t inform us that their taxi service is only available for check-out, so we had to pay for a taxi ourselves for a ride of less than 7 minutes, which did not feel worth the amount we paid. We also did not like the breakfast — the eggs were undercooked, the coffee was always served cold even though the weather was very cold, and there was no variety at all. Additionally, the hotel is located on a steep uphill, which made the walk tiring.”