Palms Resort #1616 Full 2 Bedroom

Was very convenient to everything.

Very nice and clean

The facilities were great and the pool was beautiful. Loved the location.

The room did not look like the pictures online at all. Everything looked more old and not clean like the pictures. It definitely needs a deep cleaning. The bed was falling apart. The toilet kept running. The shower was clogged with hair from the previous renter. The handle to the sliding main door to the balcony was broken. The dryer smelled like it was burning when using it.

Location was nice, gulf view was nice.

Pool rules were stupid, most unnecessary rules in hotel history, will not be returning for that simple reason.

The balcony was nice. Had a view of the ocean. The decor was beautiful.

Parking, no carts to unload and load was very limited and frustrating. Had to walk around and hour looking for a cart and asking people if when they were done using it if I could have it to use. Staff was not helpful about that. Trying to use the shuttle was a joke. It cost more money to use the shuttle then to just drive to Henderson park and pay. Also the shuttle guy who drove told us at 10am it was a hour wait and couldn’t even tell us if we would be able to get on because there is only one and the shuttle goes to other hotels/ condos. Terrible service