Apartamentos nueva 13

The accommodation overall was ok, it's on a street full of terraces, the place is quite sober, it was clean, and the bed was comfortable. The window from the beedroom has a view to the interior of the building, a little dark. For 1-2 nights it's ok.

Nothing special

Keys are in the lock box, we arrived early and able to get in without any fuss. The unit is VERY CLOSE to the famous bridge, so that's a huge plus.

We came during winter, so the heating is not enough. One of the rooms have no heating, and the toilets has no heating so its a challenge to go bathroom in the winter. You have to brave through the restaurants looking for customers every time you want to go back to this unit. Its a little tough to find the unit No. 11, but one of the restaurant owner showed us where it is. We ended up having lunch at his restaurant.

Location and accessibility

Not many supplies in the kitchen - crockery and saucepan etc

The linear apartment was large, clean and functional. Its location, 100m from the bridge and viewpoints was exceptional.

However..... dealing with the manager was terrible. He was rude, condescending and impatient. For 45 mins we tried to turn the key in the lock of our apartment 1D. It wasn't working. Messages in Booking and Whatsapps were ignored. It was only when I called I finally got a response and his tone was insulting... and I qoute him. "You can knock on the door to any neighbor and help you. It took us a long time to come. A door is quite simple to open". Then there was the Whatsapps video of him turning a key in a lock!. It was not until I insisted that he move us another apartment that we had any success with resolving the situation. Afterwards, there was no apology, no follow up, and no concern. And by the way, the air con doesn't reach the bedroom, so sleeping will be hot and airless.