Avanel Boutique Apartments

Great location, lovely apartment, very central . Gorgeous pool! Definitely recommend. Close to both the Bus and Train station too.

Everything was great.

The apartment was excellent and the girl who let us in spoke very good English though the apartment was not fully ready as we were early we could drop our bags and come back

Nothing

Nice location, clean, nice swimming pool

The toilet wasn’t private enough, there was a glass door and it didn’t have a complete wall to separate it from the rest of the apartment. The door wasn’t very comfortable either.

Loft: Spacious, basic, quiet neighbourhood, pool and mountain view

1. Incredibly uncomfortable bed which sagged in the middle 2. Abhorrent attitude of host, Jose 3. Factual inaccuracy in booking.com listing Firstly, factual inaccuracy on the listing. We booked a loft apartment which in its listing included washing machine and balcony as its facilities. Nothing in the description said otherwise and we were allocated an apartment without a balcony (just pool view) and a shared washing machine on another level. We clarified with the host in person (Jose) about our apartment - we showed our loft booking’s inclusions and even used a new booking as an example showing that the “loft” listing included a balcony. However Jose was curt & rude, and faulted booking.com for limiting his ability to remove “balcony” from the listing and said it couldn’t be changed anyway. We knew this was false as we have listings on booking.com ourselves and know how it works. He ended up giving a “pfft” with his lips and very insincerely said sorry and stomped off. Secondly, we had properly completed the online registration form that was required under the property’s policy but continued to be chased for more information. To be clear, we completed all mandatory fields and details, and the form was even marked as “Completed” with a tick but Jose insisted at least 3 times that it was incomplete because the optional fields were not filled up. We explained that those info were not marked with asterisks in the form and hence not mandatory but he remained very unreasonable. Overall, the apartments are OK and it didn’t matter to us whether we had the balcony or not, although I’d say the price we paid was expensive since we didn’t have a balcony; and the female staff who checked us in was nice and polite. Unfortunately we had to deal with Jose which made the experience especially frustrating.