Luxurious Townhome Steps from Warm Springs with Private Hot Tub, and Firepit

We absolutely loved our stay, Ketchum is a fabulous town with lots of great restaurants. The view from our deck was spectacular. We saw elk and deer across the road on the hillside. We loved it.

There is much to recommend this place EXCEPT for the lack of heat controls in either bedroom. The checkin instructions note that each bedroom has separate temp controls- NOT the case as there is only a master thermostat in the living room. I complained due to the constant blasting of heat the 1st night and the management company sent someone to adjust the vent, which only provided slight relief. (Apparently there’s a new furnace, etc.) The sub-zero temps outside made opening w/the windows open difficult so I basically didn’t sleep for 7 nights. Otherwise, a really nice place.

Everything was perfect! Well furnished, great location (quiet neighborhood) and excellent communication from the management company. Definitely a return visit in the future. Thanks.

I generally do not like to write negative things about rentals because I am a positive person, but I did feel a little annoyed about this one. As we planned to be in Sun Valley in mid-July and we are working remotely, I decided I was only willing to look at rentals with air conditioning. There were not a huge number available, and I chose this one because of it - even though it was a bit farther from town than I would have liked. When we arrived, I discovered that the listing was wrong and there was no AC. We did hit some particularly hot days - which was annoying because I needed to work. The good news is it cools down nicely around here at night, so nobody had any issue sleeping. I was also annoyed that the cable was not working in the main room. It did work up in the loft - but it was not comfortable up there because it was quite hot. Eventually we got the cable box from the loft and had it working in the main room where we were hanging out. The thing that annoyed me most was the check out time. Due to COVID, they have pushed the check in time to 5 PM and check out to 9 AM. I am guessing this was the case when I reserved but I guess I missed it. I have sympathy for the extra burden of cleaning for COVID, but they do not need 8 hours to clean a 1200 square foot townhouse. I have been staying at many VRBO's in the area for the last several weeks while I am working remotely and none of them have a 9 AM check out. It is particularly annoying because I am going to have to do a conference call in my car now. I called the management company and explained that I was annoyed about the AC and cable and asked for a later check out. I did not receive an apology for the misinformation about the listing on VRBO or the cable and was transferred to another department to ask about delaying the check out for an hour. When I was transferred, my request was abruptly denied even after I explained how annoyed I was about the AC. At that point if you care about good customer service or wanting a good review or recommendation in the future, you would find a way to be flexible. I did not argue because I hate negativity, but I certainly would not rent this house or anything else managed by this company in the future, and I would not recommend them to friends or family visiting the area. Otherwise, the house is really quite nice. It has a great deck with a lovely view. It is well furnished and equipped. Internet was perfect.