Gardener's Cottage (Thornham), Thornham, Norfolk

We had a lovely week in a well appointed cottage. Did not lack for anything except weather could have been sunnier! Very comfortable cottage with everything that could be needed facility wise.

We stayed at the cottage for a week with our young daughter. We liked that the property was set back from the road giving both privacy and quiet. The cottage was well equipped for us all. We made use of the garden using the table for breakfast and then later in the day playing with the provided swing ball etc in the shade of the tree. The garden was secure too if you are taking a young family. We were able to walk to the local deli/ cafe but there are also lots of places to visit by car within 30 minutes. We would recommend this cottage and consider returning ourselves.

A very enjoyable stay in this stylish and well equipped cottage. Thornham offers great walks and bird watching as well as several very good places for coffee, lunch or more upmarket dining.

We were so looking forward to a family holiday with the Grandchildren in a part of the world that means a lot to us. We range in ages from 1 year old to 70 year old. In the light of Covid-19 serious decisions had to be taken as to whether one family or the other would take up the cottage whilst trying to self/distance-isolate. The young family developed the sniffles so it was decided that the 70 year old would go but only for the Saturday, Sunday, Monday. I phoned on the Saturday morning to cancel our holiday in light of the latest announcement from the Government to stay at home. The first person I spoke to suggested that in the light of the circumstances, we might be able to transfer to another date later in the year. She put me through to the booking department where I was admonished for not having cancelled sooner! Really, at a time when everything is changing from day to day, hour by hour! She was quite rude to me making it feel like it was my fault. I was rung back and informed that 'hard luck' £400 gone, holiday gone, Please note: It is not about the money, but to say one thing and then be told off and told something different is not acceptable. Raise hopes and then dash them. Having messaged the company the only come back was 'sorry', challenging times' Yes we know, but good, friendly customer service, no matter what is essential. There was no way I was going to risk my family's health and it does mean that the cottage didn't need a deep clean as we never used it. I CAN'T say 'yes' I would use the company again., but I would dearly love to be able to use this Gardeners Cottage in Thornham which looked ideal for our family. Sorry Norfolk Hideaways, having had excellent service up to that point you've let yourself down. To the owner of the cottage. I'm so sorry we couldn't use your beautiful cottage it would have been ideal. Our best wishes to everyone in these very trying times. NOTE: YES I would recommend this property even though we didn't use it.