Zana Villas and Pool Club, Krabi

Missing a large TV only

The receptionist took 150 bhat for dirty towel which was already left unclean by the previous tenants i tolf her but she said she does not understand english so i had to pay her but overall good experience

This accommodation was a hidden gem, absolutely spectacular. It was so beautiful and by far the cleanest place we stayed during our Thailand trip. Everything in the garden was extremely well put together and beautifully maintained. The only downside for us was getting back to town, as we didn’t use a scooter. It was possible to get an Uber, but you have to take into account the extra transportation cost as well. The pool was quite small, but at the time we were there, there weren’t many guests, so it wasn’t crowded. Overall, we absolutely loved this place!

We recently stayed at Zana Villa for 6 days, booking 2 villas for our family trip, and unfortunately it turned out to be one of the more frustrating stays we've had in a while. Going in, we had reasonable expectations for a villa-style property, but almost every basic need was left unmet, and several things advertised simply weren't there. Even before we arrived, the poor communication was evident. We submitted a request through Agoda regarding an airport shuttle 2 days before our arrival, and the staff never responded back with a proper answer. We were left completely in the dark about our own transport arrangements right up until we landed, which was not a great way to start the trip. Ironically, we'd seen other reviews on Agoda mentioning a shuttle service at this hotel — that was simply not true in our experience. We also noticed several other reviews mentioning a microwave and utensils in the room, which was again not the case for us. Given how different our experience was from what some reviews described, it's hard not to wonder if some of those reviews aren't entirely genuine. Housekeeping was essentially non-existent for the entire duration of our stay. Our rooms were never cleaned, trash wasn't taken out, and worst of all, the bed sheets were not fresh when we arrived — which is honestly unacceptable for a paid stay. On top of that, we noticed a lot of small insects in the rooms throughout our time there, which made it hard to feel comfortable, especially at night. Drainage was another recurring problem. Every time it rained, a huge pool of water would form right in front of our rooms, and instead of it being addressed proactively, we had to walk to reception ourselves and request them to clean it up each time. For a property that presumably deals with rain regularly, this felt like a basic maintenance issue that should have been sorted long before we arrived. The rooms themselves were lacking pretty much everything you'd expect as standard. No microwave, no TV, and no phone in the room — so if we needed anything at all, even something small, we had no choice but to physically walk to reception rather than just calling. This became exhausting after the first day, especially since it wasn't just a one-off request but something we had to do repeatedly across two villas. Water was also limited to just two small 500ml bottles per room, which was nowhere near enough for the length of our stay, and we ended up having to buy our own. To make things worse, our kids ended up getting severe flu and high fever partway through the stay, and by that point they just wanted to leave. Dealing with sick children in a place with no proper amenities, unresponsive staff, and questionable cleanliness made an already stressful situation much harder than it needed to be. As for the staff, most of them seemed genuinely uninterested in helping guests or resolving issues promptly. Requests were met with delays or indifference more often than not, and this pattern started even before check-in with the shuttle request going unanswered.