The Hotel Sophia

The hotel is excellent for the money. Unfortunately, they play music with singers until 10:30 pm. After that, you get music from near bar facility till 3:30 am, and then you can sleep in.peace. Other than that the hotel is good and their staff is great.

Overall, we had a great experience. The food, ambiance, staff, and facilities were all excellent. However, there were a few disappointing aspects of our stay that I hope management will look into. First, the bed in our room was extremely hard and uncomfortable, making it difficult to get a good night's rest. I'm not sure if we were simply assigned a room with an older mattress or if all the beds are the same, but it certainly affected our comfort. Additionally, upon arrival, we noticed that some of the bedding accessories were noticeably faded and discolored, possibly due to excessive bleaching or repeated washing. They looked worn out and unpresentable, so I immediately asked the staff to remove them. Another disappointment was the shower, as there was no hot water available. This was particularly inconvenient because we spent a lot of time enjoying the swimming facilities, and naturally, we wanted to take a warm shower afterward. Unfortunately, the shower water was cold, and the room itself was already very cold because the air conditioning had been left running. What made this more concerning was that my youngest child became sick around the time we checked out that evening. I can't say for certain what caused it, but I couldn't help wondering whether the combination of swimming, cold showers, and the very cold room contributed to the situation. It's unfortunate because we genuinely enjoyed almost everything else about our stay. The food was great, the ambiance was lovely, the staff were accommodating, and the facilities were enjoyable. I sincerely hope management will consider improving the mattresses, replacing worn-out bedding, ensuring hot water is available in the showers, and maintaining a more comfortable room temperature for arriving guests. These may seem like small details, but they make a huge difference in a guest's overall comfort and experience, especially for families traveling with children. With improvements in these areas, the experience would have been nearly perfect. I hope this feedback will be taken constructively, as we would love to return and enjoy a much more comfortable stay next time.

The hotel rating must go up...based on the previous stay experience. Excellent service!

First, when we arrived the rooms we booked were not yet ready even though it’s already 4pm. Second, I was with my mother who is a senior and our room was in the 3F unfortunately there’s no elevator. Not many things you can do, not to mention their room was smelly. Staff are being respectful once they knew your job.