Terrace Hotel

I have stayed at many hotels, but I have never experienced anything quite like this. At check-in, we were asked for a ₱1,000 security deposit in case we damaged anything. I even asked if we could inspect the room together first, as I did not want to be held responsible for existing damage. The staff simply looked at me without responding, so eventually I paid the deposit. When we entered the room, the floor was dirty and covered with hair. My wife had to ask the staff to come and sweep it. Breakfast was included, but because the restaurant was closed due to the low number of guests, breakfast was served in our room. There was no table or chairs, so naturally we ate sitting on the bed. The real problem came at checkout. Housekeeping found some marks on the bedsheet from normal bodily contact during our stay. The sheet was not torn or damaged. It was simply dirty and needed washing - which I would assume is what hotels do with bedsheets after every guest. Nevertheless, they decided to keep our entire ₱1,000 deposit because the sheet had “stains”. When I questioned this, a staff member actually brought the used bedsheet down to reception and I was asked to explain what the marks were from. I found this incredibly inappropriate and humiliating. Fortunately there were no other guests in reception at the time. Had there been, this would have been even worse. I asked whether they expect bedsheets to be clean when guests check out. People sweat, people have bodily functions, children and elderly guests can have accidents. That is why hotel linen is washed between guests. A dirty bedsheet is not the same thing as a damaged bedsheet. They did not even establish that the marks could not be removed by normal washing before taking the ₱1,000. What makes it particularly ironic is that they gave us a room that was not properly cleaned when we arrived, yet charged us for leaving a bedsheet that needed cleaning when we left. I can live with losing ₱1,000. What I find unacceptable is the way this was handled and the complete lack of discretion shown by bringing used bedding into reception and asking a guest to explain bodily stains. A hotel should know the difference between cleaning and damage, and guests should be treated with basic dignity.

Great in every way, but room.coffee is a bit Aahhhh

good room, nice staff, nice view

From the staff they are