Syna Heritage Hotel

Good location, clean and well maintained, friendly staff, food variety good and service most satisfactory

We had a really pleasant stay at Syna Heritage Hotel and, overall, I would definitely recommend it, especially if you are visiting Khajuraho. The property itself is beautiful. It has a huge, sprawling area, with the main building occupying only a small part of it. There are lovely lawns, gardens, traditional décor and beautiful lighting, and the hotel looks particularly stunning in the evening. Inside, it genuinely has the feel of a palace/heritage property. I would strongly recommend booking at least a Super Deluxe room or a suite. Our Super Deluxe room was spacious, beautifully decorated and had two large windows, a comfortable bed, AC, hot water, TV, minibar and all the basic amenities you would expect. They also provided slippers, dental kit, shower cap, comb, body lotion and good supplies of toiletries. The biggest highlight for us was the staff and service. Everyone was warm, smiling and genuinely helpful. Almost every request we made was taken care of very quickly. The pool attendant was particularly nice — he arranged extra lounge chairs for us and even took some photographs with the hotel in the background. The reception, housekeeping, restaurant staff and security were all equally courteous. They also regularly asked for feedback and even offered to change our room when we mentioned an issue with the bathroom. The swimming pool is in a separate area and is lovely, with a fountain running into it. Pool timings are 7 AM–7 PM, although I personally feel extending the evening hours would make it even better. Breakfast was quite good, with a decent spread including poha, upma, cutlets, parathas, dosa, eggs, fruits, cereals, toast, juices and tea/coffee. There are also some items available on different days. The staff were receptive to requests, although vegetarian made-to-order options could be improved. Dinner, however, was the weak point for us. We tried it on two occasions and found the food quite average for the prices being charged. Some dishes were overly spicy, while others lacked flavour, and we felt we could get much better food outside for considerably better value. So we eventually chose to eat outside. There was one issue with our bathroom (Room 209): the shower area has a glass partition but water tends to flow into the rest of the bathroom because of the drainage arrangement. It can leave quite a bit of water around the commode and basin. The staff provided a wiper immediately when we requested one and even offered to change our room, so the response was excellent; the drainage design itself could simply be improved. The location is also excellent for exploring Khajuraho, with several important sights and museums nearby. Overall, despite the food and bathroom issues, the beautiful property, spacious rooms, location and especially the genuinely wonderful service made this a very memorable stay. In fact, based purely on the property and guest service, I would personally rate it above several much larger chain hotels I have stayed in. A definite recommendation for anyone visiting Khajuraho — just book a Super Deluxe or Suite and don't miss spending some time around the property itself.

Very good and soothing location

Advertised as 5 star but room and facilities are more of 3 star type. The exterior building looks heritage but otherwise an average 3 star hotel