Super 8 By Wyndham Red Deer

Very good place to stay. Close to everything. Highlight recommended.

Staff friendly but it smells plumbing make noice it just felt dirty … the bar witness was friendly food good was starving

For the price I was pleased. The hotel is obviously old and had a bit of a funky smell, likely from decades of cigarette smoke engrained in every surface. It is smoke-free now, but Febreze can only do so much. The staff is doing the best with what they are given, and it is clear that they are trying to spruce the place up. Bedsheets and room were clean, but the blanket/comforters are kinda gross and desperately need to be updated. The room was cleaned properly, but there is only so much that can be done to ancient fixtures and appliances, and the evidence is clear with the shower/tub. Like it had been cleaned, not grimy or anything, but the stains were clearly permanent. This place was so much cheaper than anything else in the area for a weekend rate so I came in with low expectations, and left feeling like I still got a deal.

We had an absolute horrible experience here. 👎🏽❌ I am not one to make negative reviews ever however, I can’t help but share what I hope no one else has to experience. We booked this place last minute for an overnight stay as it was the most affordable in the area. Upon arrival, we were greeted by a male worker (not sure if he was the manager or not). Check in process was simple and quick. Got charged a $100 refundable deposit which was fine. He got us a room on the second floor as there was no more space on the first floor then realized we had a lot of stuff (we brought our own foldable cart full of our things) so he offered to help us. He then paused and said you know what actually we have one room in the first floor so I’ll move you there. That should have been when I started getting cautious but wanted to give him the benefit of the doubt and it was also nearly 10pm and my husband & I were tired and had our 11m old with us so just went with it. I had a feeling he didn’t want to through the trouble of helping us bring our stuff upstairs so he conveniently moved us to a room that was likely not checked. We walk to our room which was down the hall and noticed the second male worker was following behind us. Didn’t think anything of it but looking back, this should have been the 2nd red flag. I had a feeling he was trying to check for our reaction regarding the condition of the room, but that’s purely my speculation. The moment we walked in, I knew that this was going to be a room that was definitely my moneys worth— cheap. There was a mildew and smokey odour, the bathtub had lot of stains on it, the sink was peeling out of the wall (there was glue visible on the back of the sink). There were patches on the wall (as if they meant to paint it but never got to it) and it just overall seemed unkept. But none of those are even close to what we seen after. We walked into the room area and immediately I noticed the smoke detector was unplugged and left on the table??? *picture provided* For some reason, I didn’t leave to complain right away because in my head, I was tired, we were only staying the night and I’ve never experienced a fire in a motel/hotel so let’s just thug it out. THEN, as my husband was about to head to bed, he noticed a red light on the stove (we stayed in a suite with fridge and stove & oven) and the OVEN WAS ON???!!!! It was set to 150°F ⁉️😱 I couldn’t believe that they would allow us to stay in a room without double checking the condition!! God forbid a fire did happen while we slept, we may not have woken up right away and well, you can imagine the worst case scenario. Wyndham should be disgraced that this Super8 is under its name. They do not live up to the standard of a motel whatsoever. I’ve been to motels before and have NEVER experienced such negligence and unprofessionalism. Once it sunk into me that this motel was unsafe for my family & I, I immediately told my husband that we need to find another hotel even if that meant spending an extra $50. We packed up and talked to the front desk to get a refund and complain about what we experienced. It was only the second male worker that was there and he explained we couldn’t get a refund because we booked through third party (Agoda) but we could contact them, so I did. Got a hold of a representative within 15 mins and was able to get a full refund (thank God) after they talked with the manager of Super8. I mentioned that I took pictures so that helped me get a refund with no issues. I could tell the super8 worker was getting stressed from my complaints and blamed it on “housekeeping” and that he was “new”. Didn’t even bother to check the room. 🙄 Overall, I say spend the extra $30-$50 and go to another hotel and make sure to read reviews before booking. I learned my lesson and we will definitely NOT be returning to this motel and I don’t recommend anyone coming here either, especially if you have kids!! Super8 Red Deer and Wyndham managers, do better